JM
Justin M
1 reviews | Active since Jul 2016
31 Mar 2026, 13:57
NO RESPONSE!!!!
I have been sending emails to affinity Health to cancel my insurance. I have not yet received a response. I made it clear that my notice period has already started and that i should not be debited after my notice period.
Helpful (0)
Replies (2)0
Replies (2)
Affinity Health's replyOfficial
31 Mar 2026, 14:01Good Day Justin
Thank you for bringing this matter to our attention.
We appreciate the opportunity to look into your concerns.
Kindly note that our Team will be in contact with you to assist accordingly.
Best regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention.
We appreciate the opportunity to look into your concerns.
Kindly note that our Team will be in contact with you to assist accordingly.
Best regards,
Affinity Health Management Team
Affinity Health's reply31 Mar 2026, 14:01
Official
Good Day Justin
Thank you for bringing this matter to our attention.
We appreciate the opportunity to look into your concerns.
Kindly note that our Team will be in contact with you to assist accordingly.
Best regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention.
We appreciate the opportunity to look into your concerns.
Kindly note that our Team will be in contact with you to assist accordingly.
Best regards,
Affinity Health Management Team
Affinity Health's replyOfficial
01 Apr 2026, 12:59Dear Justin
We’re truly sorry to hear about your experience and understand how frustrating this must have been.
Our team has investigated the matter and found that, although your email was sent to the correct address, it unfortunately did not reach our system. This has been escalated to our IT Department for further investigation to prevent similar issues going forward.
We can confirm that we have since made contact with you and assisted with your request. Your feedback is important to us, and we sincerely apologise for the inconvenience caused.
If there is anything further we can assist you with, please feel free to reach out to us directly.
Kind Regards,
Affinity Health Management Team
We’re truly sorry to hear about your experience and understand how frustrating this must have been.
Our team has investigated the matter and found that, although your email was sent to the correct address, it unfortunately did not reach our system. This has been escalated to our IT Department for further investigation to prevent similar issues going forward.
We can confirm that we have since made contact with you and assisted with your request. Your feedback is important to us, and we sincerely apologise for the inconvenience caused.
If there is anything further we can assist you with, please feel free to reach out to us directly.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply01 Apr 2026, 12:59
Official
Dear Justin
We’re truly sorry to hear about your experience and understand how frustrating this must have been.
Our team has investigated the matter and found that, although your email was sent to the correct address, it unfortunately did not reach our system. This has been escalated to our IT Department for further investigation to prevent similar issues going forward.
We can confirm that we have since made contact with you and assisted with your request. Your feedback is important to us, and we sincerely apologise for the inconvenience caused.
If there is anything further we can assist you with, please feel free to reach out to us directly.
Kind Regards,
Affinity Health Management Team
We’re truly sorry to hear about your experience and understand how frustrating this must have been.
Our team has investigated the matter and found that, although your email was sent to the correct address, it unfortunately did not reach our system. This has been escalated to our IT Department for further investigation to prevent similar issues going forward.
We can confirm that we have since made contact with you and assisted with your request. Your feedback is important to us, and we sincerely apologise for the inconvenience caused.
If there is anything further we can assist you with, please feel free to reach out to us directly.
Kind Regards,
Affinity Health Management Team