EK
Eugene K
1 reviews | Active since Aug 2024
16 Aug 2024, 12:02
No help from Affinity Claims
Very disappointed with Affinity Health. I have a Hospital plan and the first time I had to get admitted to Hospital they let me down so badly. Had Authorization for one day in hospital - R22000 cover, had to pay R14000 cash before admission to hospital. Submitted all the necessary documents to the claims department. They assured it takes 30 days to process my claim. Then complete silence from them. Followed up 5/6 times - phone calls, emails. Now I have the doctors and hospital hogging me for payments and Affinity Health is no where to be seen. I've had no help at all. STAY AWAY!! - AHRHOS-***
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Replies (2)
Affinity Health's replyOfficial
16 Aug 2024, 12:16Good day Eugene,
We sincerely apologize for the frustration and inconvenience you've experienced. Your situation is deeply concerning to us, and it's not the level of service we aim to provide.
Please allow us to investigate this matter further. We will prioritize your claim and ensure that the necessary steps are taken to resolve the issue as quickly as possible.
Kind Regards
Affinity Health Management Team
We sincerely apologize for the frustration and inconvenience you've experienced. Your situation is deeply concerning to us, and it's not the level of service we aim to provide.
Please allow us to investigate this matter further. We will prioritize your claim and ensure that the necessary steps are taken to resolve the issue as quickly as possible.
Kind Regards
Affinity Health Management Team
Affinity Health's reply16 Aug 2024, 12:16
Official
Good day Eugene,
We sincerely apologize for the frustration and inconvenience you've experienced. Your situation is deeply concerning to us, and it's not the level of service we aim to provide.
Please allow us to investigate this matter further. We will prioritize your claim and ensure that the necessary steps are taken to resolve the issue as quickly as possible.
Kind Regards
Affinity Health Management Team
We sincerely apologize for the frustration and inconvenience you've experienced. Your situation is deeply concerning to us, and it's not the level of service we aim to provide.
Please allow us to investigate this matter further. We will prioritize your claim and ensure that the necessary steps are taken to resolve the issue as quickly as possible.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
19 Aug 2024, 15:19Good day Eugene,
We can confirm that a Complaints Officer attempted to get in touch with you today, but was unable to reach you. Kindly respond to the email sent by the Complaints Department, at your earliest convenience.
Warm Regards, Affinity Health Management Team
We can confirm that a Complaints Officer attempted to get in touch with you today, but was unable to reach you. Kindly respond to the email sent by the Complaints Department, at your earliest convenience.
Warm Regards, Affinity Health Management Team
Affinity Health's reply19 Aug 2024, 15:19
Official
Good day Eugene,
We can confirm that a Complaints Officer attempted to get in touch with you today, but was unable to reach you. Kindly respond to the email sent by the Complaints Department, at your earliest convenience.
Warm Regards, Affinity Health Management Team
We can confirm that a Complaints Officer attempted to get in touch with you today, but was unable to reach you. Kindly respond to the email sent by the Complaints Department, at your earliest convenience.
Warm Regards, Affinity Health Management Team