AM
Annlin M
1 reviews | Active since Aug 2019
06 Jan 2021, 15:03
No help Affinity health!
I needed urgent assistance with my newborn having an alergic reaction and sent the PCM to them and they called within 20mins, they then transferred me to a "nurse" but I never got assistance, the receptionist just took my details and said the nursing staff are all on the phone and that she would ensure someone calls me back... this was more than a week ago. I'm still waiting for them to call back... I hate this thing of calling in only to speak to someone on the phone, how do you even trust that these are medical professionals giving you sound medical advice. I'll stick to Dr Google and Nurse Wikipedia THANKS!
Helpful (0)
Replies (6)0
Replies (6)
Affinity Health's replyOfficial
06 Jan 2021, 15:28Good Day Annlin,
Thank you for bringing the matter to our attention. It is never our intention to cause any distress to our members.
Your complaint will be investigated and a Complaints Officer will be in contact with you to provide further assistance.
Kind Regards
Affinity Health Management Team
Thank you for bringing the matter to our attention. It is never our intention to cause any distress to our members.
Your complaint will be investigated and a Complaints Officer will be in contact with you to provide further assistance.
Kind Regards
Affinity Health Management Team
Affinity Health's reply06 Jan 2021, 15:28
Official
Good Day Annlin,
Thank you for bringing the matter to our attention. It is never our intention to cause any distress to our members.
Your complaint will be investigated and a Complaints Officer will be in contact with you to provide further assistance.
Kind Regards
Affinity Health Management Team
Thank you for bringing the matter to our attention. It is never our intention to cause any distress to our members.
Your complaint will be investigated and a Complaints Officer will be in contact with you to provide further assistance.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
07 Jan 2021, 08:12Good Day Annlin
Kindly note that a Complaints Officer has tried to contact you but to no avail. Email communication will be sent to you.
Please do let us know if you require assistance.
Kind Regards
Affinity Health Management Team
Kindly note that a Complaints Officer has tried to contact you but to no avail. Email communication will be sent to you.
Please do let us know if you require assistance.
Kind Regards
Affinity Health Management Team
Affinity Health's reply07 Jan 2021, 08:12
Official
Good Day Annlin
Kindly note that a Complaints Officer has tried to contact you but to no avail. Email communication will be sent to you.
Please do let us know if you require assistance.
Kind Regards
Affinity Health Management Team
Kindly note that a Complaints Officer has tried to contact you but to no avail. Email communication will be sent to you.
Please do let us know if you require assistance.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
20 Jan 2021, 13:54Good Day Annlin
We can confirm that a Complaints Officer has tried reaching you on various occasions but to no avail. Email communication was sent to you requesting for a convenient time to contact you regarding your complaint but no response has been received to date.
Should you require any further assistance, please do not hesitate to contact our Customer Care Department and an agent will be glad to assist you.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer has tried reaching you on various occasions but to no avail. Email communication was sent to you requesting for a convenient time to contact you regarding your complaint but no response has been received to date.
Should you require any further assistance, please do not hesitate to contact our Customer Care Department and an agent will be glad to assist you.
Kind Regards
Affinity Health Management Team
Affinity Health's reply20 Jan 2021, 13:54
Official
Good Day Annlin
We can confirm that a Complaints Officer has tried reaching you on various occasions but to no avail. Email communication was sent to you requesting for a convenient time to contact you regarding your complaint but no response has been received to date.
Should you require any further assistance, please do not hesitate to contact our Customer Care Department and an agent will be glad to assist you.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer has tried reaching you on various occasions but to no avail. Email communication was sent to you requesting for a convenient time to contact you regarding your complaint but no response has been received to date.
Should you require any further assistance, please do not hesitate to contact our Customer Care Department and an agent will be glad to assist you.
Kind Regards
Affinity Health Management Team
AM
Annlin M's updateReviewer Update
21 Jan 2021, 09:07Hi, Thank you for getting in touch. I have responded to your emails and await your response.
AM
Annlin M's update21 Jan 2021, 09:07
Reviewer Update
Hi, Thank you for getting in touch. I have responded to your emails and await your response.
Affinity Health's replyOfficial
21 Jan 2021, 13:01Good Day Annlin
We can confirm that your email was received and a response was sent through to you.
Kind Regards
Affinity Health Management Team
We can confirm that your email was received and a response was sent through to you.
Kind Regards
Affinity Health Management Team
Affinity Health's reply21 Jan 2021, 13:01
Official
Good Day Annlin
We can confirm that your email was received and a response was sent through to you.
Kind Regards
Affinity Health Management Team
We can confirm that your email was received and a response was sent through to you.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
25 Jan 2021, 12:33Good Day Annlin,
We can confirm that a Telehealth Professional was in contact with you and has assisted with the concerns you have raised.
Our company values put customer satisfaction as top priority and we are committed to our customers. We ensure that every query is investigated in an efficient and timeous manner and the member is contacted and provided with feedback.
We always strives to go over and beyond to assist our valued members and clients as best as we can.
Thank you once again for taking our call and for allowing us to clarify the matter.
Kind Regards
Affinity Health Management Team
We can confirm that a Telehealth Professional was in contact with you and has assisted with the concerns you have raised.
Our company values put customer satisfaction as top priority and we are committed to our customers. We ensure that every query is investigated in an efficient and timeous manner and the member is contacted and provided with feedback.
We always strives to go over and beyond to assist our valued members and clients as best as we can.
Thank you once again for taking our call and for allowing us to clarify the matter.
Kind Regards
Affinity Health Management Team
Affinity Health's reply25 Jan 2021, 12:33
Official
Good Day Annlin,
We can confirm that a Telehealth Professional was in contact with you and has assisted with the concerns you have raised.
Our company values put customer satisfaction as top priority and we are committed to our customers. We ensure that every query is investigated in an efficient and timeous manner and the member is contacted and provided with feedback.
We always strives to go over and beyond to assist our valued members and clients as best as we can.
Thank you once again for taking our call and for allowing us to clarify the matter.
Kind Regards
Affinity Health Management Team
We can confirm that a Telehealth Professional was in contact with you and has assisted with the concerns you have raised.
Our company values put customer satisfaction as top priority and we are committed to our customers. We ensure that every query is investigated in an efficient and timeous manner and the member is contacted and provided with feedback.
We always strives to go over and beyond to assist our valued members and clients as best as we can.
Thank you once again for taking our call and for allowing us to clarify the matter.
Kind Regards
Affinity Health Management Team