eJ
engela J
1 reviews | Active since Jul 2020
28 Jun 2021, 15:23
NO FEEDBACK.
I was promised feedback in 48 hours to have my wisdom teeth removed. It's been 5 days now and NO REPLY. I also can't get hold of the call center team(seems like they are offline). Im a student that actually can't afford medical insurance but I have it for situations like these. I'm in so much pain but I still need to wait.
Helpful (0)
Replies (5)0
Replies (5)
Affinity Health's replyOfficial
28 Jun 2021, 15:36Good day Engela,
Thank you for bringing this to our attention. We’re sorry to hear that you had a negative experience.
We will relay your query to the relevant department for urgent assistance and a Complaints Officer will be in contact with you shortly.
Kind Regards
Affinity Health Management Team
Thank you for bringing this to our attention. We’re sorry to hear that you had a negative experience.
We will relay your query to the relevant department for urgent assistance and a Complaints Officer will be in contact with you shortly.
Kind Regards
Affinity Health Management Team
Affinity Health's reply28 Jun 2021, 15:36
Official
Good day Engela,
Thank you for bringing this to our attention. We’re sorry to hear that you had a negative experience.
We will relay your query to the relevant department for urgent assistance and a Complaints Officer will be in contact with you shortly.
Kind Regards
Affinity Health Management Team
Thank you for bringing this to our attention. We’re sorry to hear that you had a negative experience.
We will relay your query to the relevant department for urgent assistance and a Complaints Officer will be in contact with you shortly.
Kind Regards
Affinity Health Management Team
eJ
engela J's updateReviewer Update
28 Jun 2021, 15:49Thank you
I will update my review once matters have been resolved.
I will update my review once matters have been resolved.
eJ
engela J's update28 Jun 2021, 15:49
Reviewer Update
Thank you
I will update my review once matters have been resolved.
I will update my review once matters have been resolved.
Affinity Health's replyOfficial
29 Jun 2021, 12:17Good day Engela,
We can confirm that a Complaints Officer was in contact with you. Kindly respond to the email and send through the required documentation for further assistance.
Thank you.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you. Kindly respond to the email and send through the required documentation for further assistance.
Thank you.
Kind Regards
Affinity Health Management Team
Affinity Health's reply29 Jun 2021, 12:17
Official
Good day Engela,
We can confirm that a Complaints Officer was in contact with you. Kindly respond to the email and send through the required documentation for further assistance.
Thank you.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you. Kindly respond to the email and send through the required documentation for further assistance.
Thank you.
Kind Regards
Affinity Health Management Team
eJ
engela J's updateReviewer Update
29 Jun 2021, 12:22Good afternoon
Yes I did receive a call from Siphokazi, unfortunately the call was cut off.
I have send my documents now for the second time.
When can I expect feedback as I'm still in pain.
Yes I did receive a call from Siphokazi, unfortunately the call was cut off.
I have send my documents now for the second time.
When can I expect feedback as I'm still in pain.
eJ
engela J's update29 Jun 2021, 12:22
Reviewer Update
Good afternoon
Yes I did receive a call from Siphokazi, unfortunately the call was cut off.
I have send my documents now for the second time.
When can I expect feedback as I'm still in pain.
Yes I did receive a call from Siphokazi, unfortunately the call was cut off.
I have send my documents now for the second time.
When can I expect feedback as I'm still in pain.
Affinity Health's replyOfficial
29 Jun 2021, 12:44Good day Engela,
We can confirm that we received your documentation. Please expect a call from our Pre-authorization Department today.
Kind Regards
Affinity Health Management Team
We can confirm that we received your documentation. Please expect a call from our Pre-authorization Department today.
Kind Regards
Affinity Health Management Team
Affinity Health's reply29 Jun 2021, 12:44
Official
Good day Engela,
We can confirm that we received your documentation. Please expect a call from our Pre-authorization Department today.
Kind Regards
Affinity Health Management Team
We can confirm that we received your documentation. Please expect a call from our Pre-authorization Department today.
Kind Regards
Affinity Health Management Team