1 reviews | Active since Mar 2022
No Customer Care
I had covered my daughters for more than 2 years and had never claimed. My daughter urgently required a GP consultation and I searched for a GP on the network and went for a consultation. On the follow-up consultation I am told by the doctor's admin office that Affinity Healthcare has not accepted the claim. After calling Affinity Healthcare I discovered that I have to get an authorisation prior to the GP consultation. I then explained that I was not aware as I joined long ago - it is my very first time using this service - can Affinity Healthcare have the courtesy of paying my first claim then going forward I will request an authorisation. My request was denied. Affinity Healthcare prides itself to unlimited GP visits and yet they could not consider my plea. I have canceled the cover - there's no customer care in this company. 😣
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with the service you received.
This matter will be escalated to the Complaints Department for further investigation and feedback will be communicated in due course.
Kind Regards,
Affinity Health Management Team
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with the service you received.
This matter will be escalated to the Complaints Department for further investigation and feedback will be communicated in due course.
Kind Regards,
Affinity Health Management Team
I trust you are well.
We can confirm that a Complaints Officer has attempted to contact you to provide you with feedback regarding the above concerns to no avail.
Kindly note that email communication was sent advising that your Doctor consultations have been processed for payment.
Proof of payments will be sent to you once they have been paid.
Kind Regards,
Affinity Health Management Team
I trust you are well.
We can confirm that a Complaints Officer has attempted to contact you to provide you with feedback regarding the above concerns to no avail.
Kindly note that email communication was sent advising that your Doctor consultations have been processed for payment.
Proof of payments will be sent to you once they have been paid.
Kind Regards,
Affinity Health Management Team
We can confirm that your claims have been paid and the remittance was sent to you on email.
Please do not hesitate to respond to the email communication sent should you need any further assistance.
Kind Regards,
Affinity Health Management Team
We can confirm that your claims have been paid and the remittance was sent to you on email.
Please do not hesitate to respond to the email communication sent should you need any further assistance.
Kind Regards,
Affinity Health Management Team