No concern for their customer ,not willing to extend a helping hand

Worst insurance ever -Im paying around R1200 a month ,and I visited the casualty in December with shortness of breath . The consultant never told me my limit is only R2500 .I now received a bill of R3397 from the lab and I asked Affinity for an exception based on the fact that I simply cannot pay it and I've never claimed it. Guess what a fat NO -not even a consideration. They tell me to ask the lab for a discount or a payment plan -how do you do that if you're not even working. ******* company -don't use them .They have no humanity