MR
Marlene R

1 reviews | Active since Oct 2012

30 Jun 2015, 13:59

No competent customer service agents available

I contacted Affinity Last week Friday already with regards to cancelling my day to day cover because the plan is not beneficial at all. They cant even cover blood tests to the amount of R250<br> <br> But the best of all when I phoned the accounts department the very \clever"lady first told me that it was X-Rays that was not covered. OMW<br> <br> So I send an email to Deidre and cc the info email address.<br> <br> Nikki Goosen rep**** to my mail saying \""Please kindly be advised that Affinity health covers basic radiology and will be covered according to the Affinity health coding"

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Replies (1)
Affinity Health
Affinity Health's reply30 Jun 2015, 17:07
Official
Hello Mickey187,

Thank you for reporting your experience on Hello Peter.

We will investigate this matter and ensure that our client care department be in contact with you to resolve.

We look forward in resolving this matter.

Kind regards
Affinity Health Management Team