TR
Thabiso R
1 reviews | Active since Feb 2018
31 Dec 2025, 11:40
No Compassion or Care
I went to collect my medication today at a pharmacy and affinity would not sign it off. I usually collect my medication on the 1st of every month but December has 31 days and my medication finished yesterday. So, I had to pay cash for my medication today and could not wait for tomorrow as it would have meant defaulting on my medication. I could not understand why they could not accommodate just 24 hours and let me collect my medication today on the 31st. I think I am gonna be better off paying cash for everything including my medication and doctors visits.
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Replies (2)
Affinity Health's replyOfficial
31 Dec 2025, 12:12 Good day Thabiso,
Thank you for taking the time to share your experience with us. We are truly sorry for the frustration and inconvenience you faced when trying to collect your medication.
We fully understand how critical it is not to miss a dose of chronic medication, and we acknowledge how distressing it must have been to have to pay out of pocket, especially when the difference was only a matter of one day. Your health and continuity of care are extremely important, and we regret that the situation caused you unnecessary stress.
While our systems and benefit rules are structured around specific benefit cycles, we recognise that circumstances like month-end transitions can create challenges, and we appreciate you bringing this to our attention. Your feedback will be escalated to the relevant team so that we can review how such situations are handled in future.
A Complaints Officer will contact you to provide the relevant assistance.
We value you as a member and sincerely apologise that this experience left you feeling unsupported.
Kind regards,
Affinity Health Management Team
Affinity Health Management Team
Affinity Health's reply31 Dec 2025, 12:12
Official
Good day Thabiso,
Thank you for taking the time to share your experience with us. We are truly sorry for the frustration and inconvenience you faced when trying to collect your medication.
We fully understand how critical it is not to miss a dose of chronic medication, and we acknowledge how distressing it must have been to have to pay out of pocket, especially when the difference was only a matter of one day. Your health and continuity of care are extremely important, and we regret that the situation caused you unnecessary stress.
While our systems and benefit rules are structured around specific benefit cycles, we recognise that circumstances like month-end transitions can create challenges, and we appreciate you bringing this to our attention. Your feedback will be escalated to the relevant team so that we can review how such situations are handled in future.
A Complaints Officer will contact you to provide the relevant assistance.
We value you as a member and sincerely apologise that this experience left you feeling unsupported.
Kind regards,
Affinity Health Management Team
Affinity Health Management Team
Affinity Health's replyOfficial
09 Jan 2026, 16:17Good day Thabiso,
We can confirm that a Complaints Officer attempted to contact you, but was unable to reach you.
Please note that feedback regarding your concerns has been provided via email.
Should you require any further assistance, please do not hesitate to reach out to us.
We can confirm that a Complaints Officer attempted to contact you, but was unable to reach you.
Please note that feedback regarding your concerns has been provided via email.
Should you require any further assistance, please do not hesitate to reach out to us.
Kind Regards,
Affinity Health Management Team
Affinity Health Management Team
Affinity Health's reply09 Jan 2026, 16:17
Official
Good day Thabiso,
We can confirm that a Complaints Officer attempted to contact you, but was unable to reach you.
Please note that feedback regarding your concerns has been provided via email.
Should you require any further assistance, please do not hesitate to reach out to us.
We can confirm that a Complaints Officer attempted to contact you, but was unable to reach you.
Please note that feedback regarding your concerns has been provided via email.
Should you require any further assistance, please do not hesitate to reach out to us.
Kind Regards,
Affinity Health Management Team
Affinity Health Management Team