No Authorization Number for GP visits.

I planned to join this year I paid from end of December, January and February and there was 1 month waiting period to commencement. When I messaged on wats up chat mid day today no one had sent me my authorization number, I even called but was told by the consultant that her manager will call me in 10mins which never happened. I paid upfront for my benefits which I could not use and I'm still sick and never visited the doc till now. Their services are absolutely pathetic. I will never recommend them to anyone I have canceled my assurance with them.