AM
Anita M
1 reviews | Active since Sept 2021
29 Sept 2021, 12:55
NEVER USE THEM THEY LIE
They pay for nothing fool you with their products, refer you to all the wrong ombudsman to ensure you can not even report them. STAY AWAY from them!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Affinity Health's replyOfficial
29 Sept 2021, 14:36Good Day Anita,
Thank you for raising your concerns with us.
We can confirm that the Complaints Department has been in contact with you regarding the matter in question and all relevant information was provided and discussed with you.
Please refer to the email that was sent to you for further clarity.
Kind Regards
Affinity Health Management Team
Thank you for raising your concerns with us.
We can confirm that the Complaints Department has been in contact with you regarding the matter in question and all relevant information was provided and discussed with you.
Please refer to the email that was sent to you for further clarity.
Kind Regards
Affinity Health Management Team
Affinity Health's reply29 Sept 2021, 14:36
Official
Good Day Anita,
Thank you for raising your concerns with us.
We can confirm that the Complaints Department has been in contact with you regarding the matter in question and all relevant information was provided and discussed with you.
Please refer to the email that was sent to you for further clarity.
Kind Regards
Affinity Health Management Team
Thank you for raising your concerns with us.
We can confirm that the Complaints Department has been in contact with you regarding the matter in question and all relevant information was provided and discussed with you.
Please refer to the email that was sent to you for further clarity.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
30 Sept 2021, 11:54Good Day Anita,
Kindly note that upon receipt of your initial complaint, the Pre-authorisation Department as well as the Complaints Department advised you of the escalation process regarding your complaint and provided you with the details of the respective regulatory bodies for ease of reference.
We can confirm that you have been informed if the complaint is related to advise, it should be referred to the FAIS OMBUD. If the complaint is clinical related, it should be referred to the Council of Medical Schemes as Affinity Health is currently under demarcation.
Furthermore, an email has been sent to you with the information for the Council of Medical Schemes.
Kind Regards
Affinity Health Management Team
Kindly note that upon receipt of your initial complaint, the Pre-authorisation Department as well as the Complaints Department advised you of the escalation process regarding your complaint and provided you with the details of the respective regulatory bodies for ease of reference.
We can confirm that you have been informed if the complaint is related to advise, it should be referred to the FAIS OMBUD. If the complaint is clinical related, it should be referred to the Council of Medical Schemes as Affinity Health is currently under demarcation.
Furthermore, an email has been sent to you with the information for the Council of Medical Schemes.
Kind Regards
Affinity Health Management Team
Affinity Health's reply30 Sept 2021, 11:54
Official
Good Day Anita,
Kindly note that upon receipt of your initial complaint, the Pre-authorisation Department as well as the Complaints Department advised you of the escalation process regarding your complaint and provided you with the details of the respective regulatory bodies for ease of reference.
We can confirm that you have been informed if the complaint is related to advise, it should be referred to the FAIS OMBUD. If the complaint is clinical related, it should be referred to the Council of Medical Schemes as Affinity Health is currently under demarcation.
Furthermore, an email has been sent to you with the information for the Council of Medical Schemes.
Kind Regards
Affinity Health Management Team
Kindly note that upon receipt of your initial complaint, the Pre-authorisation Department as well as the Complaints Department advised you of the escalation process regarding your complaint and provided you with the details of the respective regulatory bodies for ease of reference.
We can confirm that you have been informed if the complaint is related to advise, it should be referred to the FAIS OMBUD. If the complaint is clinical related, it should be referred to the Council of Medical Schemes as Affinity Health is currently under demarcation.
Furthermore, an email has been sent to you with the information for the Council of Medical Schemes.
Kind Regards
Affinity Health Management Team