NEVER trust Affinity Health's sales talk - They will LIE to get you to pay.

Well I have a mouth full... So we signed up with Affinity Health and how wonderful it was, we took all the bells and whistles, every extra they have to make sure we are covered in full for anything life may throw our way. I am paranoid, so I went into detail on about 10 different emergency situations I could think of, and made sure that it would be covered under the emergency/accident plan. I was assured that we would be covered up to R775,000 in case of an emergency, time and time again. There are waiting periods, but emergencies are covered from day one. So month 1 we had some personal things to take care of and we could not make the payment, I called accounts and made an arrangement to pay it before the next debit was to go off. Then an emergency happened, actually one of the specific things I mentioned and asked about, one of the things I was assured would be covered. What now, no there is NO COVER because we are in the waiting period, what bull****. When I asked for the recordings there was a lot of stories, and eventually I was told it is their property and they will not send it to me. Then they said but the account was not paid, but then I called the acc department and they confirmed that that is not an issue as an arrangement is in place. They then fell around story after story, refusing to accept that the recordings state exactly what was told and sold to us. Now an "investigation" is underway (note they still refuse me my own voice recordings). If I had not been **** to and deceived from the very start, if I had known that what I wanted would not be covered as an emergency I never would have gone with them. Affinity Health - you are disgusting.