ZN
Zimasa N
1 reviews | Active since Nov 2016
14 Sept 2026, 17:04
Neo Mahlaba was very helpful however the Medical Society is really messing up what used to be an efficient health insurance
Neo Mahlaba was very helpful however the Medical Society is really messing up what used to be an efficient health insurance. I am very angry that I pay as much as I do every month to Affinity Health but when I need medical assistance I'm not assisted. I had to now pay from my own pocket for something I could've bought using this medical insurance. This is becoming useless for me and my family now, I may have to look for a better and efficient medical insurance!!
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Replies (2)0
Replies (2)
Affinity Health's replyOfficial
15 Sept 2026, 08:20Dear Zimasa,
Thank you for taking the time to share your feedback. We are pleased to hear that Neo Mahlaba was helpful during your interaction with us. We are, however, sorry to learn that you have experienced difficulties when seeking medical assistance and that this has left you dissatisfied with your cover.
We take your concerns regarding the assistance provided and the costs you incurred seriously and would like the opportunity to have the matter reviewed by our Complaints Department.
A Complaints Officer will investigate the matter and will be in contact with you to provide further feedback once the review has been completed.
Thank you for bringing your concerns to our attention. We appreciate the opportunity to investigate the matter.
Warm regards,
Affinity Health Management Team
Thank you for taking the time to share your feedback. We are pleased to hear that Neo Mahlaba was helpful during your interaction with us. We are, however, sorry to learn that you have experienced difficulties when seeking medical assistance and that this has left you dissatisfied with your cover.
We take your concerns regarding the assistance provided and the costs you incurred seriously and would like the opportunity to have the matter reviewed by our Complaints Department.
A Complaints Officer will investigate the matter and will be in contact with you to provide further feedback once the review has been completed.
Thank you for bringing your concerns to our attention. We appreciate the opportunity to investigate the matter.
Warm regards,
Affinity Health Management Team
Affinity Health's reply15 Sept 2026, 08:20
Official
Dear Zimasa,
Thank you for taking the time to share your feedback. We are pleased to hear that Neo Mahlaba was helpful during your interaction with us. We are, however, sorry to learn that you have experienced difficulties when seeking medical assistance and that this has left you dissatisfied with your cover.
We take your concerns regarding the assistance provided and the costs you incurred seriously and would like the opportunity to have the matter reviewed by our Complaints Department.
A Complaints Officer will investigate the matter and will be in contact with you to provide further feedback once the review has been completed.
Thank you for bringing your concerns to our attention. We appreciate the opportunity to investigate the matter.
Warm regards,
Affinity Health Management Team
Thank you for taking the time to share your feedback. We are pleased to hear that Neo Mahlaba was helpful during your interaction with us. We are, however, sorry to learn that you have experienced difficulties when seeking medical assistance and that this has left you dissatisfied with your cover.
We take your concerns regarding the assistance provided and the costs you incurred seriously and would like the opportunity to have the matter reviewed by our Complaints Department.
A Complaints Officer will investigate the matter and will be in contact with you to provide further feedback once the review has been completed.
Thank you for bringing your concerns to our attention. We appreciate the opportunity to investigate the matter.
Warm regards,
Affinity Health Management Team
Affinity Health's replyOfficial
22 Sept 2026, 11:51Dear Zimasa,
We can confirm that a Complaints Officer has been in contact with you and has discussed the concerns raised in your review.
Warm regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you and has discussed the concerns raised in your review.
Warm regards,
Affinity Health Management Team
Affinity Health's reply22 Sept 2026, 11:51
Official
Dear Zimasa,
We can confirm that a Complaints Officer has been in contact with you and has discussed the concerns raised in your review.
Warm regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you and has discussed the concerns raised in your review.
Warm regards,
Affinity Health Management Team