1 reviews | Active since Jun 2017
NEED TO REVIEW THE SALES CALL
<p>Now that we need to claim we actually find that this is a Medical insurance and NOT Medical aid. I've asked for someone to come back to regarding some claims emailed 30/5/2017. Still waiting. I would like to go back to the recorded sales call as i was under the impression this was medical aid. After 2 admissions we had to pay in a substancial amount for shortfall</p>
Good day Crystal,
Thank you for reporting your experience with us.
Please note that we have escalated your complaint to the Complaints Officer who is conducting an investigation and will make contact with you in due course.
Kind Regards,
The Affinity Health Management Team
Good day Crystal,
Thank you for reporting your experience with us.
Please note that we have escalated your complaint to the Complaints Officer who is conducting an investigation and will make contact with you in due course.
Kind Regards,
The Affinity Health Management Team
Good day Crystal,
Thank you for taking the time to speak with our Complaints Officer this morning.
Please note that as discussed telephonically we have reviewed the sales call and can confirm that the main member was advised that Affinity Health is a health insurance and not a medical aid, furthermore, all the relevant benefit limits were disclosed at point of sale.
We can confirm that the maximum benefits available for the two hospital payouts have been paid out and any amounts that exceed the maximum benefits will be for your own account.
Kind Regards,
The Affinity Health Management Team
Good day Crystal,
Thank you for taking the time to speak with our Complaints Officer this morning.
Please note that as discussed telephonically we have reviewed the sales call and can confirm that the main member was advised that Affinity Health is a health insurance and not a medical aid, furthermore, all the relevant benefit limits were disclosed at point of sale.
We can confirm that the maximum benefits available for the two hospital payouts have been paid out and any amounts that exceed the maximum benefits will be for your own account.
Kind Regards,
The Affinity Health Management Team