LA
Layken A
1 reviews | Active since Nov 2018
23 Apr 2026, 09:47
My experience with the Agent Mpho was satisfactory she provided me with all the information I need , happy
My experience with the Agent Mpho was satisfactory she provided me with all the information I need , happy. With the company itself not so happy. Im still waiting on someone to call me back with regards to my script issue and no one has
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Replies (2)0
Replies (2)
Affinity Health's replyOfficial
23 Apr 2026, 10:09Good day Layken,
Thank you for your feedback.
Thank you for your feedback.
We are pleased to hear that your experience with Mpho was satisfactory and that she provided you with the necessary information to assist you. We will certainly share your kind words with her.
However, we sincerely apologize for the frustration regarding your script issue and the lack of a callback. This is not the level of service we aim to provide, and we understand how important it is to have your medication requirements handled promptly.
We have escalated this matter to the relevant department to ensure you receive a callback as a priority.
Thank you for your patience while we resolve this for you.
Kind regards,
Affinity Health Management Team
Kind regards,
Affinity Health Management Team
Affinity Health's reply23 Apr 2026, 10:09
Official
Good day Layken,
Thank you for your feedback.
Thank you for your feedback.
We are pleased to hear that your experience with Mpho was satisfactory and that she provided you with the necessary information to assist you. We will certainly share your kind words with her.
However, we sincerely apologize for the frustration regarding your script issue and the lack of a callback. This is not the level of service we aim to provide, and we understand how important it is to have your medication requirements handled promptly.
We have escalated this matter to the relevant department to ensure you receive a callback as a priority.
Thank you for your patience while we resolve this for you.
Kind regards,
Affinity Health Management Team
Kind regards,
Affinity Health Management Team
Affinity Health's replyOfficial
24 Apr 2026, 15:20Good day Layken,
We can confirm that a Complaints Officer was in contact with the main member today.
Should any further assistance be required, please do not hesitate to reach out to us, as we remain available to support you.
Should any further assistance be required, please do not hesitate to reach out to us, as we remain available to support you.
Kind regards,
Affinity Health Management Team
Affinity Health's reply24 Apr 2026, 15:20
Official
Good day Layken,
We can confirm that a Complaints Officer was in contact with the main member today.
Should any further assistance be required, please do not hesitate to reach out to us, as we remain available to support you.
Should any further assistance be required, please do not hesitate to reach out to us, as we remain available to support you.
Kind regards,
Affinity Health Management Team