JJvR
Johann Janse van Rensburg
1 reviews | Active since Oct 2011
09 Sept 2026, 14:15
Mr Singh at Affinity health.
I have been with affinity health for close to 10 years now. No claims. I wanted to upgrade the better package. I reach out to them to give me a call. I got told I need to call them. Ok so I call. I got greeted by a automater answering machine and was put on hold. The lady that assisted me gave me half the papers I needed to upgrade. Then I got sent the other half 2 days later. Then Mr Singh interveined and also gave me poor service advising me that I wont receive poor service. ***. I asked for confirmation that the upgrade has been processed. I get confirmation and told it would be deducted on the 7th. I contacted Mr Sing to sort out the mess. And radio silence. So hence this post of poor service. I have all the emails of him lying like the government.
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Replies (3)
Affinity Health's replyOfficial
09 Sept 2026, 14:20Dear Johann,
Thank you for taking the time to share your feedback and for your longstanding membership with Affinity Health. We are sorry to learn that your recent experience while attempting to upgrade your cover did not meet your expectations.
We take your concerns regarding the upgrade process, communication, and service you received seriously. We would like the opportunity to have the matter formally reviewed, including the correspondence and information relating to your upgrade.
A Complaints Officer will review the matter and will be in contact with you to provide further feedback following the investigation.
Thank you for bringing your concerns to our attention. We appreciate the opportunity to investigate the matter.
Warm regards,
Affinity Health Management Team
Thank you for taking the time to share your feedback and for your longstanding membership with Affinity Health. We are sorry to learn that your recent experience while attempting to upgrade your cover did not meet your expectations.
We take your concerns regarding the upgrade process, communication, and service you received seriously. We would like the opportunity to have the matter formally reviewed, including the correspondence and information relating to your upgrade.
A Complaints Officer will review the matter and will be in contact with you to provide further feedback following the investigation.
Thank you for bringing your concerns to our attention. We appreciate the opportunity to investigate the matter.
Warm regards,
Affinity Health Management Team
Affinity Health's reply09 Sept 2026, 14:20
Official
Dear Johann,
Thank you for taking the time to share your feedback and for your longstanding membership with Affinity Health. We are sorry to learn that your recent experience while attempting to upgrade your cover did not meet your expectations.
We take your concerns regarding the upgrade process, communication, and service you received seriously. We would like the opportunity to have the matter formally reviewed, including the correspondence and information relating to your upgrade.
A Complaints Officer will review the matter and will be in contact with you to provide further feedback following the investigation.
Thank you for bringing your concerns to our attention. We appreciate the opportunity to investigate the matter.
Warm regards,
Affinity Health Management Team
Thank you for taking the time to share your feedback and for your longstanding membership with Affinity Health. We are sorry to learn that your recent experience while attempting to upgrade your cover did not meet your expectations.
We take your concerns regarding the upgrade process, communication, and service you received seriously. We would like the opportunity to have the matter formally reviewed, including the correspondence and information relating to your upgrade.
A Complaints Officer will review the matter and will be in contact with you to provide further feedback following the investigation.
Thank you for bringing your concerns to our attention. We appreciate the opportunity to investigate the matter.
Warm regards,
Affinity Health Management Team
JJvR
Johann Janse van Rensburg's updateReviewer Update
14 Sept 2026, 10:00To whom ever rep****.
I am done. I am taking my business elsewhere.
Mr Sing is not worth the manager status. He cant manage a people if he had 10 years of training.
1. He **** and said he was sick. Why not set your out of office status and auto reply to emails with the next person in charge?
2. He said finance will send a link to pay for this month. That was Friday morning. Nothing was sent. Cant manage again.
3. Did not Cancel the Previous debit order. I did not autherize it on my Business account. My partner does not work for me. I used my personal account.
4. Now I sit with a debit order fine, where Mr Sing shiuld jave mitigated in the first place.
5. Think about it this way. Your institution works with people's lives. One or 2 paper work mistakes can cost delays and death. I was trusting you with my partner and my life. Then I get such a slow reaction and lies.
I will be taking my business elsewhere.
I am done. I am taking my business elsewhere.
Mr Sing is not worth the manager status. He cant manage a people if he had 10 years of training.
1. He **** and said he was sick. Why not set your out of office status and auto reply to emails with the next person in charge?
2. He said finance will send a link to pay for this month. That was Friday morning. Nothing was sent. Cant manage again.
3. Did not Cancel the Previous debit order. I did not autherize it on my Business account. My partner does not work for me. I used my personal account.
4. Now I sit with a debit order fine, where Mr Sing shiuld jave mitigated in the first place.
5. Think about it this way. Your institution works with people's lives. One or 2 paper work mistakes can cost delays and death. I was trusting you with my partner and my life. Then I get such a slow reaction and lies.
I will be taking my business elsewhere.
JJvR
Johann Janse van Rensburg's update14 Sept 2026, 10:00
Reviewer Update
To whom ever rep****.
I am done. I am taking my business elsewhere.
Mr Sing is not worth the manager status. He cant manage a people if he had 10 years of training.
1. He **** and said he was sick. Why not set your out of office status and auto reply to emails with the next person in charge?
2. He said finance will send a link to pay for this month. That was Friday morning. Nothing was sent. Cant manage again.
3. Did not Cancel the Previous debit order. I did not autherize it on my Business account. My partner does not work for me. I used my personal account.
4. Now I sit with a debit order fine, where Mr Sing shiuld jave mitigated in the first place.
5. Think about it this way. Your institution works with people's lives. One or 2 paper work mistakes can cost delays and death. I was trusting you with my partner and my life. Then I get such a slow reaction and lies.
I will be taking my business elsewhere.
I am done. I am taking my business elsewhere.
Mr Sing is not worth the manager status. He cant manage a people if he had 10 years of training.
1. He **** and said he was sick. Why not set your out of office status and auto reply to emails with the next person in charge?
2. He said finance will send a link to pay for this month. That was Friday morning. Nothing was sent. Cant manage again.
3. Did not Cancel the Previous debit order. I did not autherize it on my Business account. My partner does not work for me. I used my personal account.
4. Now I sit with a debit order fine, where Mr Sing shiuld jave mitigated in the first place.
5. Think about it this way. Your institution works with people's lives. One or 2 paper work mistakes can cost delays and death. I was trusting you with my partner and my life. Then I get such a slow reaction and lies.
I will be taking my business elsewhere.
Affinity Health's replyOfficial
14 Sept 2026, 10:08Dear Johann,
Thank you for the above.
We can assure you that the Complaints Department is looking into your concerns and will be in contact with you.
We appreciate your patience as the Complaints Team investigates your concerns.
Warm regards,
Affinity Health Management Team
Thank you for the above.
We can assure you that the Complaints Department is looking into your concerns and will be in contact with you.
We appreciate your patience as the Complaints Team investigates your concerns.
Warm regards,
Affinity Health Management Team
Affinity Health's reply14 Sept 2026, 10:08
Official
Dear Johann,
Thank you for the above.
We can assure you that the Complaints Department is looking into your concerns and will be in contact with you.
We appreciate your patience as the Complaints Team investigates your concerns.
Warm regards,
Affinity Health Management Team
Thank you for the above.
We can assure you that the Complaints Department is looking into your concerns and will be in contact with you.
We appreciate your patience as the Complaints Team investigates your concerns.
Warm regards,
Affinity Health Management Team