Most awful experience ever!
<p>I was convinced by a sales consultant that Affinity Health was the best. The guy gave me all the information. It sounded too good to be true. I repeated questions up to 3 times to make sure this guy was sure about what he was telling me. He confirmed each time that I will be covered 100% for everything and that when my baby is born he will be on the plan immediately I should just email them when the baby is born, he did tell me that my baby will also have a 30-day waiting period. So, all and all I almost paid R20 000 and they covered almost NOTHING!!! Each time I had to pay some of the invoices. I was struggling for more than a month just to get my baby on our medical plan. Resulting in me needing to pay all that appointments as well. Then I found out they didn’t pay vaccines for baby or contraceptive for me (the sales consultant told me that they do). I then cancelled my policy with them. Now I get emails that I need to pay doctors because affinity didn’t pay them??? I'm really so tired of this, I have been struggling from the start. Worst mistake of my life!!!</p>
Good day Adeline,
Thank you for reporting your experience with us.
Please note that we have escalated this matter to our Complaints Officer who will conduct an investigation and contact you in due course.
Kind Regards,
Affinity Health Management Team
Good day Adeline,
Thank you for reporting your experience with us.
Please note that we have escalated this matter to our Complaints Officer who will conduct an investigation and contact you in due course.
Kind Regards,
Affinity Health Management Team
