rC
raeesah C
1 reviews | Active since Apr 2015
08 Apr 2015, 07:24
MONEY TAKEN WITHOUT CONCENT
I decided to leave affinity before any debit orders went off my account as arranged with one of their consultants. today I find that my account has still been debited after being assured that it would not. I am highly annoyed and irritated as I departed need those funds. I had called them in FEBRUARY to make this arrangement as I have not heard any good reports regarding their services that I would require for mu specific medical conditions! !!!!!<br>
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Affinity Health's replyOfficial
09 Apr 2015, 10:10Hello takemeseriously,
Thank you for reporting your experience on Hello Peter.
Please accept our sincere apologies for the recent error in your policy.
After you informed us of the error that had occurred, we investigated the matter and admit the mistake was ours.
Rest assured that your refund will be authorised, Kindly note that there are procedures to be followed so please allow some processing time.
We apologise again and please feel free to contact the Customer Care department for any further assistance.
Kind Regards,
The Affinity Health Management Team
Thank you for reporting your experience on Hello Peter.
Please accept our sincere apologies for the recent error in your policy.
After you informed us of the error that had occurred, we investigated the matter and admit the mistake was ours.
Rest assured that your refund will be authorised, Kindly note that there are procedures to be followed so please allow some processing time.
We apologise again and please feel free to contact the Customer Care department for any further assistance.
Kind Regards,
The Affinity Health Management Team
Affinity Health's reply09 Apr 2015, 10:10
Official
Hello takemeseriously,
Thank you for reporting your experience on Hello Peter.
Please accept our sincere apologies for the recent error in your policy.
After you informed us of the error that had occurred, we investigated the matter and admit the mistake was ours.
Rest assured that your refund will be authorised, Kindly note that there are procedures to be followed so please allow some processing time.
We apologise again and please feel free to contact the Customer Care department for any further assistance.
Kind Regards,
The Affinity Health Management Team
Thank you for reporting your experience on Hello Peter.
Please accept our sincere apologies for the recent error in your policy.
After you informed us of the error that had occurred, we investigated the matter and admit the mistake was ours.
Rest assured that your refund will be authorised, Kindly note that there are procedures to be followed so please allow some processing time.
We apologise again and please feel free to contact the Customer Care department for any further assistance.
Kind Regards,
The Affinity Health Management Team