MK
Marius K
1 reviews | Active since Mar 2016
03 Mar 2016, 15:18
Misspelled name on medical card
When I received my medical aid card, I saw that my name was misspelled. I emailed Affinity Health and within 1 working day I received a response from Micaela Khan who said that she will look into the matter.<br> <br> The next day she emailed and said that she requested for a replacement card to be issued.<br> <br> A few days later the new membership card with all the correct details was hand delivered to my door.<br> <br> Thank you Micaela your patience and competence is highly commended. You are an asset to your company.<br> <br> Marius Klinkenberg
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Affinity Health's replyOfficial
03 Mar 2016, 16:28Hello Marius Robert,
We greatly appreciate your feedback on the service you recently received from our Customer Care Agent, Micaela. We have passed your compliment on to her.
Please accept our apologies for the error on your Affinity Health Insurance membership card. We are, however, very pleased to hear that this matter has been efficiently resolved and that you have received your new membership pack.
We take this opportunity to welcome you to Affinity Health.
Kind regards,
Affinity Health Management Team
We greatly appreciate your feedback on the service you recently received from our Customer Care Agent, Micaela. We have passed your compliment on to her.
Please accept our apologies for the error on your Affinity Health Insurance membership card. We are, however, very pleased to hear that this matter has been efficiently resolved and that you have received your new membership pack.
We take this opportunity to welcome you to Affinity Health.
Kind regards,
Affinity Health Management Team
Affinity Health's reply03 Mar 2016, 16:28
Official
Hello Marius Robert,
We greatly appreciate your feedback on the service you recently received from our Customer Care Agent, Micaela. We have passed your compliment on to her.
Please accept our apologies for the error on your Affinity Health Insurance membership card. We are, however, very pleased to hear that this matter has been efficiently resolved and that you have received your new membership pack.
We take this opportunity to welcome you to Affinity Health.
Kind regards,
Affinity Health Management Team
We greatly appreciate your feedback on the service you recently received from our Customer Care Agent, Micaela. We have passed your compliment on to her.
Please accept our apologies for the error on your Affinity Health Insurance membership card. We are, however, very pleased to hear that this matter has been efficiently resolved and that you have received your new membership pack.
We take this opportunity to welcome you to Affinity Health.
Kind regards,
Affinity Health Management Team