Misrepresentation and Bad Service

It seems it becomes more and more impossible to get a response from Affinity. The only time the y call is to ask for a payment which thte advised me to reverse as they couldnt do it on they side. After more than 5 calls, promising to refer to their Team leader, or the admin department, my son has no medical aid after I was made to cancel his previous medical aid as all will be sorted on this side. it came to a point were for 2 months I was paing double medical aid as they didnt listen to instruction on inception of this medical aid. Now we just get an sms saying cover has been cancelled, no manager or admin has bothered to call me, however to get my details in the beginning I was called more than 3 times a day to make the deal happen. Very disappointed and feeling cheated. SerufePolicy no. ***