SS
Smiso S
1 reviews | Active since Aug 2019
14 Dec 2020, 09:12
MISLEADING INFO
I contacted Affinity Health on Friday for pre-authorization so I could see a dentist on Saturday. I was assured that I don't need a pre-authorization as it will be done at the dentist on Saturday. I spent two hours waiting for the dentist, only for them to tell me I cannot be assisted because the dentistry department at Affinity closes on Saturdays and cannot pre-authorize. I spent money and time to go to the dentist. This is not the first time I'm having a problem, and it hasn't been long since I've had this policy.
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Replies (2)
Affinity Health's replyOfficial
14 Dec 2020, 09:17Good Day Smiso
Thank you for taking the time to voice your frustrations with us.
Kindly be advised that your concerns will be thoroughly investigated and feedback will be communicated in due course.
Kind Regards
Affinity Health Management Team
Thank you for taking the time to voice your frustrations with us.
Kindly be advised that your concerns will be thoroughly investigated and feedback will be communicated in due course.
Kind Regards
Affinity Health Management Team
Affinity Health's reply14 Dec 2020, 09:17
Official
Good Day Smiso
Thank you for taking the time to voice your frustrations with us.
Kindly be advised that your concerns will be thoroughly investigated and feedback will be communicated in due course.
Kind Regards
Affinity Health Management Team
Thank you for taking the time to voice your frustrations with us.
Kindly be advised that your concerns will be thoroughly investigated and feedback will be communicated in due course.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
17 Dec 2020, 14:25Good day Smiso
We can confirm that a consultant has been in contact with you to assist with a resolution to the concerns raised.
Should you require any further assistance, please do not hesitate to let us know and we will gladly assist.
Kind Regards
Affinity Health Management
We can confirm that a consultant has been in contact with you to assist with a resolution to the concerns raised.
Should you require any further assistance, please do not hesitate to let us know and we will gladly assist.
Kind Regards
Affinity Health Management
Affinity Health's reply17 Dec 2020, 14:25
Official
Good day Smiso
We can confirm that a consultant has been in contact with you to assist with a resolution to the concerns raised.
Should you require any further assistance, please do not hesitate to let us know and we will gladly assist.
Kind Regards
Affinity Health Management
We can confirm that a consultant has been in contact with you to assist with a resolution to the concerns raised.
Should you require any further assistance, please do not hesitate to let us know and we will gladly assist.
Kind Regards
Affinity Health Management