SL
Salome L
1 reviews | Active since Feb 2023
16 Jan 2025, 23:02
Misleading company
Affinity is misleading I was offered medical aid telephonically the lady told me that I'm going to pay R1900 for myself, partner and child then after the call they send debicheck mandate of R2200 I rejected still they debited. On the 14th Jan they called me told me that I must pay for December and they say it's not medical aid it's medical insurance but the sales person said it's medical aid on recording. And why are they debiting my account after I rejected debicheck
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Affinity Health's replyOfficial
17 Jan 2025, 07:27Good day Salome,
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you've described and the frustration it has caused. We take all concerns seriously, and we want to assure you that we are thoroughly investigating this matter.
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you've described and the frustration it has caused. We take all concerns seriously, and we want to assure you that we are thoroughly investigating this matter.
Rest assured, we will review your case and the details of your interaction with our team to ensure that any mistakes on our part are addressed and corrected. Once we have completed our investigation, we will follow up with you to resolve this situation promptly.
Sincerely,
Affinity Health Management Team
Affinity Health Management Team
Affinity Health's reply17 Jan 2025, 07:27
Official
Good day Salome,
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you've described and the frustration it has caused. We take all concerns seriously, and we want to assure you that we are thoroughly investigating this matter.
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you've described and the frustration it has caused. We take all concerns seriously, and we want to assure you that we are thoroughly investigating this matter.
Rest assured, we will review your case and the details of your interaction with our team to ensure that any mistakes on our part are addressed and corrected. Once we have completed our investigation, we will follow up with you to resolve this situation promptly.
Sincerely,
Affinity Health Management Team
Affinity Health Management Team