SP
Sharon P
1 reviews | Active since Jul 2013
08 Feb 2021, 12:55
Misleading clients
What is discussed with you and when you receive the documents is not the same. I had several conversations with Chandre Markham regarding receiving written information. I was told that it will only be sent once the medical information I provide to her is given. My husband, child and myself dont have any underlying conditions nor on any chronic medications. I was put on a senior plan which includes waiting periods from 1 month up to 12 months. This was not what I was informed about.
I requested a cancellation immediately with the Busisewe from the call centre. Hopefully the debit order does not go off on the 1 March 2021.
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Affinity Health's replyOfficial
08 Feb 2021, 13:31Good day Sharon
Thank you so much for bringing this to Affinity Health's attention. We can confirm that a Complaints Officer from Affinity Health has contacted you and assisted.
We definitely do not take these matters lightly and will ensure that the Independent Brokerage is informed and the necessary measures are taken as we strive to ensure that our members are provided with accurate information to make an informed decision on the medical cover that they choose.
Kind Regards
Affinity Health Management Team
Thank you so much for bringing this to Affinity Health's attention. We can confirm that a Complaints Officer from Affinity Health has contacted you and assisted.
We definitely do not take these matters lightly and will ensure that the Independent Brokerage is informed and the necessary measures are taken as we strive to ensure that our members are provided with accurate information to make an informed decision on the medical cover that they choose.
Kind Regards
Affinity Health Management Team
Affinity Health's reply08 Feb 2021, 13:31
Official
Good day Sharon
Thank you so much for bringing this to Affinity Health's attention. We can confirm that a Complaints Officer from Affinity Health has contacted you and assisted.
We definitely do not take these matters lightly and will ensure that the Independent Brokerage is informed and the necessary measures are taken as we strive to ensure that our members are provided with accurate information to make an informed decision on the medical cover that they choose.
Kind Regards
Affinity Health Management Team
Thank you so much for bringing this to Affinity Health's attention. We can confirm that a Complaints Officer from Affinity Health has contacted you and assisted.
We definitely do not take these matters lightly and will ensure that the Independent Brokerage is informed and the necessary measures are taken as we strive to ensure that our members are provided with accurate information to make an informed decision on the medical cover that they choose.
Kind Regards
Affinity Health Management Team