1 reviews | Active since Nov 2017
Mislead into buying 'Insurance" as apposed to medical aid.
I have been mislead with regards to the product I initially signed up for last year Sept 2016 . Paid installments for just over a year. When I tried to use the medical aid in August this year, only then I was informed that its is an 'insurance" and not medical aid. I want a refund as my family is now jeopardized cos i am without medical cover. I have been rejected several times regarding my plea to refund me... All i want is my hard earned money back..at least 80% of it so that I can look at alternate medical cover.
Good day Rishad
Thank you for sharing your concerns with us.
In response to your complaint, we would kindly like to advise that we are a medical insurance and not a medical aid, offering stated benefits with defined amounts. Our policy documentation goes into detail regarding the insurance offered and the benefits thereof which we encourage all our members to peruse upon receipt.
Furthermore, a 30 day cooling off period is offered to cancel the policy from receipt of the above mentioned documentation, should a member deem the policy unfitting to their medical needs, any successful premiums of which will be refunded back to the member provided that they have not yet claimed from this policy.
In light of the above, please note that our decision to decline your refund request remains upheld in this regard.
Kind regards
Affinity Health Management Team
Good day Rishad
Thank you for sharing your concerns with us.
In response to your complaint, we would kindly like to advise that we are a medical insurance and not a medical aid, offering stated benefits with defined amounts. Our policy documentation goes into detail regarding the insurance offered and the benefits thereof which we encourage all our members to peruse upon receipt.
Furthermore, a 30 day cooling off period is offered to cancel the policy from receipt of the above mentioned documentation, should a member deem the policy unfitting to their medical needs, any successful premiums of which will be refunded back to the member provided that they have not yet claimed from this policy.
In light of the above, please note that our decision to decline your refund request remains upheld in this regard.
Kind regards
Affinity Health Management Team