1 reviews | Active since Jun 2013
Membership cancelled a month too early
On the 28th of Aug 2015 I requested that my membership be cancelled AFTER September. I made it very clear in the cancellation letter stating that the cancellation commencement date should be (30 September). I also specified that the last payment date should be the 5th of September. I don't know if it was Prinavans fault or not but he/she was the one that assisted in getting the form and I also sent it back using this same email address. 2 weeks ago I had a x-ray done and when trying to claim back I am told that this was done after membership cancellation? So now please tell me who is going to pay for this x-ray? Not only that, what would have happened had I gotten into a serious accident and was left with no cover? Not to mention that the hospital refuses to deal with affinity due to bad service... Also I visited a specialist for the first time this year but I am only getting a R250 reimbur*****t? This can't be right, please correct me if I am mistaken. Anyways this is a very serious error so I am holding affinity responsible for the x-ray bill as it is not my fault that my membership was cancelled before my clear instruction. Fix this or face legal action.
Thank you for bringing this matter to our attention. We do our best to accommodate each and every member request and strive to deliver great service along the way. We will immediately look into why your policy was cancelled before the agreed date and provide feedback to you soonest. Regarding your comment concerning your experience at the hospital, we would like to obtain more information on your experience so that we can address this with the service provider. Affinity Health operates according to all policies and procedures that pertain to the medical health insurance industry and we value the relationship we have with our service providers, so it is important that we obtain clarity on what happened. We can advise that one of our customer care agents will make contact with you shortly to discuss your complaint and we look forward to being able to resolve this matter soonest. Regards, Affinity Health Management Team.
Thank you for bringing this matter to our attention. We do our best to accommodate each and every member request and strive to deliver great service along the way. We will immediately look into why your policy was cancelled before the agreed date and provide feedback to you soonest. Regarding your comment concerning your experience at the hospital, we would like to obtain more information on your experience so that we can address this with the service provider. Affinity Health operates according to all policies and procedures that pertain to the medical health insurance industry and we value the relationship we have with our service providers, so it is important that we obtain clarity on what happened. We can advise that one of our customer care agents will make contact with you shortly to discuss your complaint and we look forward to being able to resolve this matter soonest. Regards, Affinity Health Management Team.