Membership Cancellation and Incorrect ID Number on File

I am extremely upset and disappointed with the service I have received.

I have been trying to access my details via the app, only to discover—when attempting to cancel my membership—that the ID number submitted by your consultant was incorrect. This is unacceptable.

Since Monday, I have been calling daily to cancel my membership, and each time I receive a different excuse. Despite providing a suitable time for a consultant to call me, I am either told that the matter needs to be handled by a specific person (who is always unavailable), or I am advised to call back—only to be told again that the person is not available.

This entire process has become unnecessarily frustrating. It was a mistake to sign up with Affinity Health, and the hassle of simply trying to cancel my membership is only making things worse.

At this point, I am left wondering if my membership will ever be cancelled. I am growing increasingly irritated and frustrated by this experience.