1 reviews | Active since Apr 2017
Membership
<p>Hi,</p> <p>I've contacted Affinity yesterday to enquire about Dental procedures and what i must do.<br />They gave me the number of two dentists. Dr Cajee & Dr Fowler.<br />I made an appointment at Dr. Cohen (Partner of Dr. Fowler)</p> <p>I asked if all is in order to go to the dentist, Affinity representative / staff member assured me.<br />As i arrived at the Dentist this morning I was informed that my Membership is not active................</p> <p>I contacted your offices and was assisted. This was very embarrising for me.</p> <p>I need to have my tooth extracted and a denture needs to be made. Do i qualify for this procedure or not.</p> <p>Please assist otherwise i need to look at another medical aid scheme.</p> <p> </p> <p>This is been going on since february, I need to get my tooth fixed, the guy informed me i need to pay R2000 additional, what s the use of medical aid?</p> <p>Thanks<br />Belinda</p>
Good day Belinda,
Thank you for reporting your experience with us as well as taking the time to speak with our Complaints Officer.
Please note that Affinity Health is a health insurance and not a medical aid.
Furthermore, as discussed with you telephonically you were advised at point of sale that the Day to Day plan only covers for basic dentistry as well as furnished with a welcome pack via courier that reiterates the aforementioned, therefore, we will cover the cost of your extraction, however, you will be liable for the full cost of the dentures that you require due to the fact that they fall outside the scope of basic dentistry as they are considered to be specialist dentistry.
We would also like to confirm that your policy was cancelled on 05-04-17 as per your request. We would like to sincerely apologise for any inconvenience caused and we trust that you will find the above in order.
Kindest Regards,
The Affinity Health Management Team
Good day Belinda,
Thank you for reporting your experience with us as well as taking the time to speak with our Complaints Officer.
Please note that Affinity Health is a health insurance and not a medical aid.
Furthermore, as discussed with you telephonically you were advised at point of sale that the Day to Day plan only covers for basic dentistry as well as furnished with a welcome pack via courier that reiterates the aforementioned, therefore, we will cover the cost of your extraction, however, you will be liable for the full cost of the dentures that you require due to the fact that they fall outside the scope of basic dentistry as they are considered to be specialist dentistry.
We would also like to confirm that your policy was cancelled on 05-04-17 as per your request. We would like to sincerely apologise for any inconvenience caused and we trust that you will find the above in order.
Kindest Regards,
The Affinity Health Management Team