LG
Lee G
1 reviews | Active since Dec 2017
20 Apr 2024, 11:08
MEDICAL HELP AT ITS LOWEST
MY DAUGHTER IS SICK, WE USED THE OPTION OF CONTACTING AFFINITY HEALTH AND SPEAKING TO A NURSE WHICH WILL PRESCRIBE MEDS. MY WIFE PHONED YESTERDAY AND THEY PRESCRIBED MEDS. TODAY SHE HAS GOT A FEVER OF 38 DEGREES, MY WIFE PHONED AGAIN TO ASK FOR ANTIBIOTICS, HOWEVER THEY SAID THEY CANT PRESCRIBE ANTIBIOTICS BECAUSE THERE ARE NO SIGNS OF BACTERIAL INFECTION... PATHETIC!!! IF YOU HAVE A FEVER OF 38 FOR A 11 YEAR OLD, THERE IS INFECTION... WE HAVE BEEN WITH AFFINITY FOR A WHILE NOW... AND YOU JUST ASSURED ME THAT WE WILL NEVER USE THIS OPTION AGAIN, AND ON TOP OF THAT, WE WILL BE LOOKING FOR A NEW MEDICAL AID....
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Replies (2)
Affinity Health's replyOfficial
20 Apr 2024, 21:10Good evening Lee G,
We are discouraged to hear that you were not satisfied with the service received.
Kindly note that your complaint has been referred to the Complaints Department for investigation.
A Complaints Officer will be in contact with you during the course of next week.
Kind regards,
Affinity Health Management Team
We are discouraged to hear that you were not satisfied with the service received.
Kindly note that your complaint has been referred to the Complaints Department for investigation.
A Complaints Officer will be in contact with you during the course of next week.
Kind regards,
Affinity Health Management Team
Affinity Health's reply20 Apr 2024, 21:10
Official
Good evening Lee G,
We are discouraged to hear that you were not satisfied with the service received.
Kindly note that your complaint has been referred to the Complaints Department for investigation.
A Complaints Officer will be in contact with you during the course of next week.
Kind regards,
Affinity Health Management Team
We are discouraged to hear that you were not satisfied with the service received.
Kindly note that your complaint has been referred to the Complaints Department for investigation.
A Complaints Officer will be in contact with you during the course of next week.
Kind regards,
Affinity Health Management Team
Affinity Health's replyOfficial
26 Apr 2024, 10:19Good Day Lee G,
Please note that a Complaints Officer has attempted to contact you, however, all attempts have been unsuccessful.
Should you still require feedback on your complaint, please respond to the email sent by the Complaints Department.
Kind regards,
Affinity Health Management Team
Please note that a Complaints Officer has attempted to contact you, however, all attempts have been unsuccessful.
Should you still require feedback on your complaint, please respond to the email sent by the Complaints Department.
Kind regards,
Affinity Health Management Team
Affinity Health's reply26 Apr 2024, 10:19
Official
Good Day Lee G,
Please note that a Complaints Officer has attempted to contact you, however, all attempts have been unsuccessful.
Should you still require feedback on your complaint, please respond to the email sent by the Complaints Department.
Kind regards,
Affinity Health Management Team
Please note that a Complaints Officer has attempted to contact you, however, all attempts have been unsuccessful.
Should you still require feedback on your complaint, please respond to the email sent by the Complaints Department.
Kind regards,
Affinity Health Management Team