RM
Robert M
1 reviews | Active since Apr 2019
08 Apr 2019, 14:27
Medical Aid don't want to cough up
Need urgent surgery. I got the combined plan. Hospital quote is R 52k. Call centre gives me R 10k. Call centre says THEY think R10k is enough....are they the attending doctor to make such decisions? Meanwhile my condition is getting worse. Told me to go to a state hospital...REALLY ???
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Replies (4)
Affinity Health's replyOfficial
08 Apr 2019, 14:39Good Day Robert
We thank you for raising your concerns with us.
Please be advised that a Complaints Officer will be in contact with you regarding your concerns once an investigation is conducted.
Kind Regards
The Affinity Health Management Team
We thank you for raising your concerns with us.
Please be advised that a Complaints Officer will be in contact with you regarding your concerns once an investigation is conducted.
Kind Regards
The Affinity Health Management Team
Affinity Health's reply08 Apr 2019, 14:39
Official
Good Day Robert
We thank you for raising your concerns with us.
Please be advised that a Complaints Officer will be in contact with you regarding your concerns once an investigation is conducted.
Kind Regards
The Affinity Health Management Team
We thank you for raising your concerns with us.
Please be advised that a Complaints Officer will be in contact with you regarding your concerns once an investigation is conducted.
Kind Regards
The Affinity Health Management Team
RM
Robert M's updateReviewer Update
08 Apr 2019, 15:13How long does this "investigation" take. My doctor is a phone call away...so am I. Iam in extreme pain and discomfort. Is this what I am paying Affinity for ???
RM
Robert M's update08 Apr 2019, 15:13
Reviewer Update
How long does this "investigation" take. My doctor is a phone call away...so am I. Iam in extreme pain and discomfort. Is this what I am paying Affinity for ???
RM
Robert M's updateReviewer Update
08 Apr 2019, 15:14How long does this "investigation" take. My doctor is a phone call away...so am I. Iam in extreme pain and discomfort. Is this what I am paying Affinity for ???
RM
Robert M's update08 Apr 2019, 15:14
Reviewer Update
How long does this "investigation" take. My doctor is a phone call away...so am I. Iam in extreme pain and discomfort. Is this what I am paying Affinity for ???
Affinity Health's replyOfficial
08 Apr 2019, 16:16Good Day Robert
We can confirm that a dedicated Complaints Officer has been in contact with you to assist you with your complaint and has provided you with all the relevant information pertaining to your policy.
Please be advised that feedback will be provided to you tomorrow once the documentation requested is obtained for assessment.
Kind Regards
The Affinity Health Management Team
We can confirm that a dedicated Complaints Officer has been in contact with you to assist you with your complaint and has provided you with all the relevant information pertaining to your policy.
Please be advised that feedback will be provided to you tomorrow once the documentation requested is obtained for assessment.
Kind Regards
The Affinity Health Management Team
Affinity Health's reply08 Apr 2019, 16:16
Official
Good Day Robert
We can confirm that a dedicated Complaints Officer has been in contact with you to assist you with your complaint and has provided you with all the relevant information pertaining to your policy.
Please be advised that feedback will be provided to you tomorrow once the documentation requested is obtained for assessment.
Kind Regards
The Affinity Health Management Team
We can confirm that a dedicated Complaints Officer has been in contact with you to assist you with your complaint and has provided you with all the relevant information pertaining to your policy.
Please be advised that feedback will be provided to you tomorrow once the documentation requested is obtained for assessment.
Kind Regards
The Affinity Health Management Team