Makro Incident in December 2018

I had very difficult medical problem that needed to be solved. I spoke to Javian in the hospital claims department. I am a difficult person to deal with but he was always very helpful and especially patient. When I had any queries and e-mailed him,, I received a reply on that e-mailt the same day. When I did not understood something,, he explained it to me over and over again. I really think that he is an asset to the company