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phindimsomi P

1 reviews | Active since May 2016

28 Dec 2016, 16:52

Long Hospital Authorisation and Outstanding Accounts

<p>My son fell at school and fractured his wrist on the week of the 18th November at school and I went to the Dr paid cash and he referred me to the hopsital as he needed surgery the hostpital had to call affinity more than3 times to get authorisation, my son in pain we just sat there waiting and eventually they gave go ahead. Now a month and a half later the hospital has not been paid and I need to cover the cost. On the 08th December at 4 am I had to call an ambulance as I was suffering from sever abdominal pains which started mdinight and the ambulance was not happy that I am an affinity customer and they told me straight that they dont want affinity as it never pays. I got to the Emergency Rooms and was attended and discharged after 2 hours, now the hospital and NEtcare ambulance have sent me the bills as Affinity refuses to pay. I HAVE NEVER CLAIMED FROM THEM I WAS PREVIOUSLY THEIR CLIENT FOR A YEAR AND ONLY WENT TO 2 DRS NOW I HAVE REJOINED THEM THINKING THEY ARE STILL GOOD AND I GET THIS HORRIFIC SERVICE WHILST I PAY MOTHLY WITHOUT HASSLES.</p>

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Replies (1)
Affinity Health
Affinity Health's reply29 Dec 2016, 08:52
Official

Good morning Phindi

Thank you for sharing your concerns with us.

We are saddened to hear about your experience and will arrange for a Complaints officer to contact you to discuss this matter in more detail.

Kind regards

Affinity Health Management Team