AS
Alison S
1 reviews | Active since Jun 2020
12 May 2022, 13:07
Lies to reach targets!!!!
I am absolutely appalled by the agent that drafted my agreement! Upon agreement I had specifically asked if I would have immediate cover as my first premium would only be the last day of the month and he clearly stated YES, you have immediate cover!!! today I get a call that my first claim is outstanding and I am liable for it due to the fact that the service date has fallen within the waiting period! I am disgusted by the lies people sell to reach a target! It's my first month with this medical aid, I've been with discovery all along and never had such disappointment! I WANT THIS SCHEME CANCELLED!
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Replies (2)
Affinity Health's replyOfficial
12 May 2022, 13:23Good Day Adelle,
We are sad to hear of your dissatisfaction with your cover.
Your complaint will be relayed to the Complaints Department for further investigation and a Complaints Officer will be in contact with you to further assist.
Kind Regards
Affinity Health Management Team
We are sad to hear of your dissatisfaction with your cover.
Your complaint will be relayed to the Complaints Department for further investigation and a Complaints Officer will be in contact with you to further assist.
Kind Regards
Affinity Health Management Team
Affinity Health's reply12 May 2022, 13:23
Official
Good Day Adelle,
We are sad to hear of your dissatisfaction with your cover.
Your complaint will be relayed to the Complaints Department for further investigation and a Complaints Officer will be in contact with you to further assist.
Kind Regards
Affinity Health Management Team
We are sad to hear of your dissatisfaction with your cover.
Your complaint will be relayed to the Complaints Department for further investigation and a Complaints Officer will be in contact with you to further assist.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
16 May 2022, 13:45Good day Adelle,
We can confirm that a Complaints Officer was in contact with you and you have been assisted with your claim query accordingly.
We thank you for your ongoing support.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you and you have been assisted with your claim query accordingly.
We thank you for your ongoing support.
Kind Regards
Affinity Health Management Team
Affinity Health's reply16 May 2022, 13:45
Official
Good day Adelle,
We can confirm that a Complaints Officer was in contact with you and you have been assisted with your claim query accordingly.
We thank you for your ongoing support.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you and you have been assisted with your claim query accordingly.
We thank you for your ongoing support.
Kind Regards
Affinity Health Management Team