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Eugene

1 reviews | Active since May 2022

05 Apr 2024, 13:47

Lies

So a received a call from a sales consultant selling a policy after back and forth questioning i agreed upon the policy offered.After two days i received a call saying that the sales consultant and the consultant supervisor made a mistake and that the policy offered is not standing and the waiting period of months have been extended to months. I requested the the telephone conversations as all calls are recorded and im told that they will not assist and that my policy has been canceled.

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Replies (5)
Affinity Health
Affinity Health's reply05 Apr 2024, 13:53
Official
Good Day Eugene E,

Thank you for raising your concerns with us, here, on Hello Peter.

Please note that your compliant will be relayed to the Complaints Department, where an investigation will be conducted and feedback will be provided to you in due course.

Kind regards,
Affinity Health Management Team.

E
Eugene's update05 Apr 2024, 13:58
Reviewer Update
Same response as all the other complaints Affinity has received a investigation will follow.Very unprofessional and misleading!!!!!!
Affinity Health
Affinity Health's reply05 Apr 2024, 14:16
Official
 Good Day Eugene E,
 
Please note that investigations are conducted by the Complaints Department and feedback is provided to the complainant once the investigation is concluded.

Kind regards,
Affinity Health Management Team.
E
Eugene's update08 Apr 2024, 12:34
Reviewer Update
Still no response from Affinity Health very unprofessional!!!!!!!
Affinity Health
Affinity Health's reply10 Apr 2024, 08:03
Official
Good Day Eugene E,

We can confirm that a Complaints Officer was in contact with you and provided you with feedback on the above raised concerns.
 
Should you require any further assistance please do not hesitate to contact us.
 
Kind regards,
Affinity Health Management Team.