1 reviews | Active since Jul 2015
**** to by Affinity!!!!
I have been **** to by Affinity Health sales team about what I can and cannot claim for. I was told that I will be fully covered at any private hospital, from day one. I also wasn't informed that there is a 12 month waiting period for so many things.<br> I called in a frantic state at 6am this morning to get hospital authorisation as I needed to be admitted, only to be told that I am not covered for it yet! IMPOSSIBLE! I have been with Affinity for more than 3 months. I pay them monthly for lies, excuses and useless GP's. I am cancelling my contract, and will never encourage anyone to join!!!<br> <br> I was told wonderful stories in order for me to join, and then once I joined, the truth came about what I'm actually paying for.<br> <br> I'm very disappointed and ****ed off!!!!!!
We appreciate you raising your concerns with us on Hello Peter. Please be assured that it is not our intention to cause distress to our members.
We would like to confirm though that your policy inception date was 01.09.2015 and therefore you are still within your three month waiting period for hospitalisation. Please take note that all waiting periods are prescribed by our underwriters to protect the risk pool against abuse and to ensure that our premiums remain affordable. All of our terms and conditions are outlined in our policy wording, which was delivered to you by courier.
These conditions are an industry norm and we have on file the recording with our Sales Consultant where you agreed to them. Should you wish to listen to the recording, kindly contact us and we will gladly facilitate a hearing with our compliance department.
We can assure you that we go out of our way to assist and accommodate our members on an ongoing basis.
Kind regards,
Affinity Health Management Team
We appreciate you raising your concerns with us on Hello Peter. Please be assured that it is not our intention to cause distress to our members.
We would like to confirm though that your policy inception date was 01.09.2015 and therefore you are still within your three month waiting period for hospitalisation. Please take note that all waiting periods are prescribed by our underwriters to protect the risk pool against abuse and to ensure that our premiums remain affordable. All of our terms and conditions are outlined in our policy wording, which was delivered to you by courier.
These conditions are an industry norm and we have on file the recording with our Sales Consultant where you agreed to them. Should you wish to listen to the recording, kindly contact us and we will gladly facilitate a hearing with our compliance department.
We can assure you that we go out of our way to assist and accommodate our members on an ongoing basis.
Kind regards,
Affinity Health Management Team