NK
Ned K
1 reviews | Active since Dec 2018
14 Dec 2018, 12:55
Left in the dark
After rejecting my claim they were not able to comply with TCF, as I requested the recording of the sales call and they outright refused to send it to me. How can any client trust their underwriting in this case.
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Replies (3)0
Replies (3)
Affinity Health's replyOfficial
14 Dec 2018, 13:20Good Day Ned
Thank you for raising your concerns with us.
Please be advised that a Complaints Officer has been in continuous contact with you and has extensively investigated your complaint. With regards to your claim, it was rejected due to non-disclosure of a chronic condition which is not covered under the plan you chose to take out.
There are other means to obtain the sales recording which was advised to you by the Complaints Officer.
Kind Regards
The Affinity Health Management Team
Thank you for raising your concerns with us.
Please be advised that a Complaints Officer has been in continuous contact with you and has extensively investigated your complaint. With regards to your claim, it was rejected due to non-disclosure of a chronic condition which is not covered under the plan you chose to take out.
There are other means to obtain the sales recording which was advised to you by the Complaints Officer.
Kind Regards
The Affinity Health Management Team
Affinity Health's reply14 Dec 2018, 13:20
Official
Good Day Ned
Thank you for raising your concerns with us.
Please be advised that a Complaints Officer has been in continuous contact with you and has extensively investigated your complaint. With regards to your claim, it was rejected due to non-disclosure of a chronic condition which is not covered under the plan you chose to take out.
There are other means to obtain the sales recording which was advised to you by the Complaints Officer.
Kind Regards
The Affinity Health Management Team
Thank you for raising your concerns with us.
Please be advised that a Complaints Officer has been in continuous contact with you and has extensively investigated your complaint. With regards to your claim, it was rejected due to non-disclosure of a chronic condition which is not covered under the plan you chose to take out.
There are other means to obtain the sales recording which was advised to you by the Complaints Officer.
Kind Regards
The Affinity Health Management Team
NK
Ned K's updateReviewer Update
14 Dec 2018, 13:30As per your consultant they unable to send it to me at all and I should go through the FAIS ombuds to obtain it... Why cant this be sent by Affinity? So clients should just take your word for it and is not able to get peace of mind by listening to the recording?
NK
Ned K's update14 Dec 2018, 13:30
Reviewer Update
As per your consultant they unable to send it to me at all and I should go through the FAIS ombuds to obtain it... Why cant this be sent by Affinity? So clients should just take your word for it and is not able to get peace of mind by listening to the recording?
Affinity Health's replyOfficial
14 Dec 2018, 14:15Good Day Ned
Please be advised that a consultant will be in contact with you regarding your above concerns.
Kind Regards
The Affinity Health Management Team
Please be advised that a consultant will be in contact with you regarding your above concerns.
Kind Regards
The Affinity Health Management Team
Affinity Health's reply14 Dec 2018, 14:15
Official
Good Day Ned
Please be advised that a consultant will be in contact with you regarding your above concerns.
Kind Regards
The Affinity Health Management Team
Please be advised that a consultant will be in contact with you regarding your above concerns.
Kind Regards
The Affinity Health Management Team