Lack of service

Affinity Health fails to uphold its payment commitments. Despite submitting a pre-authorisation via their App for a dentist appointment within their network, accompanied by a detailed description, there was no response. Subsequently, the dentist informed me they no longer accept Affinity Health due to settlement issues. I settled the bill upfront, only to receive a refund less than the claimed amount. Upon inquiry, I was informed that Affinity Health does not cover the procedure, yet they failed to inform me beforehand. Their lack of communication extends to both their App and WhatsApp number. In light of this frustrating experience, I cannot recommend Affinity Health under any circumstances.