I’ve found Affinity Health to be affordable with friendly and helpful customer service, but coverage can be limited and sometimes confusing when it comes to what is actually paid for

Good day Leleti,

Thank you for sharing your balanced and honest feedback with us.

We are so pleased to hear that Mpho Masemola provided you with such friendly and helpful service. We will be sure to pass your kind words along to him, as he will be delighted to know his assistance made a positive impact.

We also appreciate your comments regarding our coverage and the clarity of benefits. We understand that navigating medical insurance can sometimes be complex, and we are constantly working to make our plan details as transparent and easy to understand as possible. 

If you ever need a detailed explanation of what is covered under your specific plan, please don't hesitate to reach out to us, we are here to help clear up any confusion.

Kind regards,
Affinity Health Management Team