I've been trying to upgrade my plan since the beginning of the year but it seemed like more and more paper work instead of a see less process

I've been trying to upgrade my plan since the beginning of the year but it seemed like more and more paper work instead of a see less process. But as soon as I eventually got to through the paper work, Thuthuka from Affinity Health processed it almost immediately and clearly detailed what each form was for and how to fill it out and when the upgrade would take place. I was quite relieved because the paper work made me feel like this is going to take forever but Thuthuka really made me feel like all is sorted and done. I'm not still waiting for another email and confirmation; It was all sorted in a couple of days. Super grateful!