BH
Blaine H

1 reviews | Active since May 2024

30 Apr 2026, 09:07

It would have been a 1 star due to the WhatsApp Ai but then Mzwakhe took over and saved the day

It would have been a 1 star due to the WhatsApp Ai but then Mzwakhe took over and saved the day. Very quick, friendly and efficient.

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Replies (1)
Affinity Health
Affinity Health's reply30 Apr 2026, 09:38
Official
Dear Blaine,

Thank you for your honest feedback. We really appreciate you sharing your experience. We’re sorry to hear that the initial interaction with our WhatsApp AI didn’t meet your expectations, but we’re so glad Mzwakhe was able to step in and turn things around.

Your feedback also helps us improve, and we’ll continue working on making our AI support more seamless and helpful. Thanks again for giving us the opportunity to assist you.

Warm regards,
Affinity Health Management Team