1 reviews | Active since Jun 2018
Is affinity health lying?
Good day.
I really don't actually have a problem with this medical aid at all. They are really friendly. But.... I heard that some stuff they don't pay. I had to go for blood tests., and before I went I phoned them, the lady I spoke to said yes they cover it if it is from one of their GP's so I was at ease. To make the story short. Today the 22/06/2018 they have no record of me and this lady. She phoned me on the 7/05/2018...and they have nothing now I need to pay my blood tests and they say they don't have my recording of this... It doesn't make sense??
Good day Nicole
Thank you for bringing this matter to our attention.
Please be assured that a Complaints Officer is looking into the matter, findings of which will be relayed to you soon.
Kind regards
Affinity Health Management Team
Good day Nicole
Thank you for bringing this matter to our attention.
Please be assured that a Complaints Officer is looking into the matter, findings of which will be relayed to you soon.
Kind regards
Affinity Health Management Team
Good day Nicole
We hereby wish to note your rating conversion, and wish to thank you for your co-operation throughout the resolution of your complaint.
The Complaints Department endeavours tirelessly to attend to all members' queries and complaints in record resolution time.
We trust Affinity Health will continue to suffice to meet your medical needs.
Kind regards
Affinity Health Management Team
Good day Nicole
We hereby wish to note your rating conversion, and wish to thank you for your co-operation throughout the resolution of your complaint.
The Complaints Department endeavours tirelessly to attend to all members' queries and complaints in record resolution time.
We trust Affinity Health will continue to suffice to meet your medical needs.
Kind regards
Affinity Health Management Team