Insensitive and Unreliable - No integrity..., NONE AT ALL

Affinity needs to develop some sense of sensitivity towards its clients. I understand that for an organization that’s driven by profit..., being sensitive is often never a goal; but you guys chose to deal with people’s lives. Try harder to manage your greed. You are responsible for most lives lost..., because of caring more about getting monthly premiums for which you exhaust all your resource to create cases that you feel exempt you from taking responsibility.

My wife has been applying for authorization for the past two weeks..., to go for a stitch since we are pregnant with twins. You requested motivational letters from our gynecologist, which we provided. Then you denied us authorization, claiming that we haven’t served our term. We dismissed that claim... You requested blood tests..., we provided them..., and proved that we are indeed deserving of your aid. Today you come with the most insensitive excuse EVER. You tell us that you can’t authorize our process because we had a miscarriage before. Are you guys for real...? How does that connect with our current situation...? We are having a completely HEALTHY pregnancy. If it was a single pregnancy, the stitch would not have been necessary. The stitch is necessary now because of the weight of a double pregnancy. This is commonly done where there’s double pregnancies as a precaution. The weight of the twins could lead to a premature delivery... What does this have to do with the fact that we lost a child before...? How does this qualify as a pre-existing condition...?

You are failing to serve your clients best because you are incapable of feeling with them..., and you lack tactical approaches. That’s why you were so cold and quick as to remind us of our previous loss..., at a time where we are celebrating a GREAT blessed.