KM
Karabo M
1 reviews | Active since Aug 2010
07 Oct 2025, 14:42
Inhumane Treatment - Medical Procedure Declined
What a *******! Please do not consider this medical Insurance at all - If you wish to have adequate medical cover/assurance for medical help when required - do not go this route. The shame of being ill advised and hoping for affordable medical insurance that is unable to cover a prescription worth R60.00 - Little did I know that this is the start of a nightmare. I am now stuck what this team refers to as a pre-existing condition, known to who by who? Absolutely shocking.
Helpful (0)
Replies (11)0
Replies (11)
Affinity Health's replyOfficial
07 Oct 2025, 15:33Good Day Karabo
Thank you for taking the time to share your feedback with us. We sincerely regret to hear about your negative experience and the frustration this has caused.
Kindly note that this matter will be investigated, and a Complaints Officer will revert with feedback in due course.
Best regards
Affinity Health Management Team
Thank you for taking the time to share your feedback with us. We sincerely regret to hear about your negative experience and the frustration this has caused.
Kindly note that this matter will be investigated, and a Complaints Officer will revert with feedback in due course.
Best regards
Affinity Health Management Team
Affinity Health's reply07 Oct 2025, 15:33
Official
Good Day Karabo
Thank you for taking the time to share your feedback with us. We sincerely regret to hear about your negative experience and the frustration this has caused.
Kindly note that this matter will be investigated, and a Complaints Officer will revert with feedback in due course.
Best regards
Affinity Health Management Team
Thank you for taking the time to share your feedback with us. We sincerely regret to hear about your negative experience and the frustration this has caused.
Kindly note that this matter will be investigated, and a Complaints Officer will revert with feedback in due course.
Best regards
Affinity Health Management Team
KM
Karabo M's updateReviewer Update
08 Oct 2025, 12:06Team,
To date, no call back nor response provided even to my appeal letter.
Please may this matter be urgently looked into so I can map away forward at this point, I am seriously thinking of terminating this insurance. Being on this insurance places me at more risk than expected.
Regards,
To date, no call back nor response provided even to my appeal letter.
Please may this matter be urgently looked into so I can map away forward at this point, I am seriously thinking of terminating this insurance. Being on this insurance places me at more risk than expected.
Regards,
KM
Karabo M's update08 Oct 2025, 12:06
Reviewer Update
Team,
To date, no call back nor response provided even to my appeal letter.
Please may this matter be urgently looked into so I can map away forward at this point, I am seriously thinking of terminating this insurance. Being on this insurance places me at more risk than expected.
Regards,
To date, no call back nor response provided even to my appeal letter.
Please may this matter be urgently looked into so I can map away forward at this point, I am seriously thinking of terminating this insurance. Being on this insurance places me at more risk than expected.
Regards,
Affinity Health's replyOfficial
08 Oct 2025, 12:31Dear Karabo,
Kindly note that your concerns have been escalated to our Complaints Team for further investigation. Feedback will be communicated to you once the investigation has been concluded.
We appreciate your patience and request the opportunity to thoroughly review this matter.
Best regards,Affinity Health Management Team
Kindly note that your concerns have been escalated to our Complaints Team for further investigation. Feedback will be communicated to you once the investigation has been concluded.
We appreciate your patience and request the opportunity to thoroughly review this matter.
Best regards,Affinity Health Management Team
Affinity Health's reply08 Oct 2025, 12:31
Official
Dear Karabo,
Kindly note that your concerns have been escalated to our Complaints Team for further investigation. Feedback will be communicated to you once the investigation has been concluded.
We appreciate your patience and request the opportunity to thoroughly review this matter.
Best regards,Affinity Health Management Team
Kindly note that your concerns have been escalated to our Complaints Team for further investigation. Feedback will be communicated to you once the investigation has been concluded.
We appreciate your patience and request the opportunity to thoroughly review this matter.
Best regards,Affinity Health Management Team
KM
Karabo M's updateReviewer Update
09 Oct 2025, 14:34R1800.00 Reimbur*****t not concluded - This was for the authorized visit to the gynae which I paid and was advised it will be reimbursed, to date - the matter goes from one agent to the next. Current with Keanu - who has not called me but keeps sending me the same email. I have submitted the reimbur*****t form along with the Dr's invoice (stating IDC code) and copy of the receipt.
I am honestly struggling with getting any help from Affinity it is a shame!
I am reconsidering the decision to sign up for this medical insurance. Two issues pending which will influence my decision to remain on this insurance.
1. Appeal decision to the nonsensical decision to evade cover
2. Reimbur*****t of the gynae consultation fee.
Please can we get some help!
I am honestly struggling with getting any help from Affinity it is a shame!
I am reconsidering the decision to sign up for this medical insurance. Two issues pending which will influence my decision to remain on this insurance.
1. Appeal decision to the nonsensical decision to evade cover
2. Reimbur*****t of the gynae consultation fee.
Please can we get some help!
KM
Karabo M's update09 Oct 2025, 14:34
Reviewer Update
R1800.00 Reimbur*****t not concluded - This was for the authorized visit to the gynae which I paid and was advised it will be reimbursed, to date - the matter goes from one agent to the next. Current with Keanu - who has not called me but keeps sending me the same email. I have submitted the reimbur*****t form along with the Dr's invoice (stating IDC code) and copy of the receipt.
I am honestly struggling with getting any help from Affinity it is a shame!
I am reconsidering the decision to sign up for this medical insurance. Two issues pending which will influence my decision to remain on this insurance.
1. Appeal decision to the nonsensical decision to evade cover
2. Reimbur*****t of the gynae consultation fee.
Please can we get some help!
I am honestly struggling with getting any help from Affinity it is a shame!
I am reconsidering the decision to sign up for this medical insurance. Two issues pending which will influence my decision to remain on this insurance.
1. Appeal decision to the nonsensical decision to evade cover
2. Reimbur*****t of the gynae consultation fee.
Please can we get some help!
KM
Karabo M's updateReviewer Update
10 Oct 2025, 13:42Please refund my money.
Again, today I get an email asking for documents already sent to Kenau and team.
Again, today I get an email asking for documents already sent to Kenau and team.
KM
Karabo M's update10 Oct 2025, 13:42
Reviewer Update
Please refund my money.
Again, today I get an email asking for documents already sent to Kenau and team.
Again, today I get an email asking for documents already sent to Kenau and team.
Affinity Health's replyOfficial
10 Oct 2025, 16:14Good day Karabo,
We can confirm that the Complaints Department attempted to contact you to discuss the matter and provide further clarity; however, the attempts were unsuccessful.
Please note that email correspondence has been sent to you with additional information and clarity regarding your concerns.
Kind regards,
Affinity Health Management Team
We can confirm that the Complaints Department attempted to contact you to discuss the matter and provide further clarity; however, the attempts were unsuccessful.
Please note that email correspondence has been sent to you with additional information and clarity regarding your concerns.
Kind regards,
Affinity Health Management Team
Affinity Health's reply10 Oct 2025, 16:14
Official
Good day Karabo,
We can confirm that the Complaints Department attempted to contact you to discuss the matter and provide further clarity; however, the attempts were unsuccessful.
Please note that email correspondence has been sent to you with additional information and clarity regarding your concerns.
Kind regards,
Affinity Health Management Team
We can confirm that the Complaints Department attempted to contact you to discuss the matter and provide further clarity; however, the attempts were unsuccessful.
Please note that email correspondence has been sent to you with additional information and clarity regarding your concerns.
Kind regards,
Affinity Health Management Team
KM
Karabo M's updateReviewer Update
15 Oct 2025, 15:23Dear Team
Please advise on when my reimbur*****t will be sent to me?
Please advise on when my reimbur*****t will be sent to me?
KM
Karabo M's update15 Oct 2025, 15:23
Reviewer Update
Dear Team
Please advise on when my reimbur*****t will be sent to me?
Please advise on when my reimbur*****t will be sent to me?
KM
Karabo M's updateReviewer Update
17 Oct 2025, 12:34Thanks for my refund.
As per the second decline from the review - please advise if affinity health will cover the recommended surgery when policy is a year old at 30 April 2026?
As per the second decline from the review - please advise if affinity health will cover the recommended surgery when policy is a year old at 30 April 2026?
KM
Karabo M's update17 Oct 2025, 12:34
Reviewer Update
Thanks for my refund.
As per the second decline from the review - please advise if affinity health will cover the recommended surgery when policy is a year old at 30 April 2026?
As per the second decline from the review - please advise if affinity health will cover the recommended surgery when policy is a year old at 30 April 2026?
Affinity Health's replyOfficial
20 Oct 2025, 15:33Dear Karabo
We can confirm that our Team has been in touch to discuss your concerns, and further feedback was sent via email correspondence.
We can further confirm that your reimbur*****t claim was paid and the relevant proof of payments were sent.
Should you require any further assistance, please do not hesitate to let us know and we will gladly assist.
Kind regards
Affinity Health Management Team
We can confirm that our Team has been in touch to discuss your concerns, and further feedback was sent via email correspondence.
We can further confirm that your reimbur*****t claim was paid and the relevant proof of payments were sent.
Should you require any further assistance, please do not hesitate to let us know and we will gladly assist.
Kind regards
Affinity Health Management Team
Affinity Health's reply20 Oct 2025, 15:33
Official
Dear Karabo
We can confirm that our Team has been in touch to discuss your concerns, and further feedback was sent via email correspondence.
We can further confirm that your reimbur*****t claim was paid and the relevant proof of payments were sent.
Should you require any further assistance, please do not hesitate to let us know and we will gladly assist.
Kind regards
Affinity Health Management Team
We can confirm that our Team has been in touch to discuss your concerns, and further feedback was sent via email correspondence.
We can further confirm that your reimbur*****t claim was paid and the relevant proof of payments were sent.
Should you require any further assistance, please do not hesitate to let us know and we will gladly assist.
Kind regards
Affinity Health Management Team
KM
Karabo M's updateReviewer Update
21 Oct 2025, 04:00I have cancelled this nonsensical medical insurance
Remove my banking details off your system and stop attempting to debit my account.
Remove my banking details off your system and stop attempting to debit my account.
KM
Karabo M's update21 Oct 2025, 04:00
Reviewer Update
I have cancelled this nonsensical medical insurance
Remove my banking details off your system and stop attempting to debit my account.
Remove my banking details off your system and stop attempting to debit my account.
Affinity Health's replyOfficial
21 Oct 2025, 11:39Dear Karabo,
We understand your concern regarding the outcome of your authorisation request. Please note that pre-existing conditions are subject to a 12-month waiting period, which is an industry standard.
Kindly note that we have not received any cancellation requests, and no recent debit orders have been processed against your account.
A consultant will be in contact with you to provide further assistance.
Kind regards,
Affinity Health Management Team
We understand your concern regarding the outcome of your authorisation request. Please note that pre-existing conditions are subject to a 12-month waiting period, which is an industry standard.
Kindly note that we have not received any cancellation requests, and no recent debit orders have been processed against your account.
A consultant will be in contact with you to provide further assistance.
Kind regards,
Affinity Health Management Team
Affinity Health's reply21 Oct 2025, 11:39
Official
Dear Karabo,
We understand your concern regarding the outcome of your authorisation request. Please note that pre-existing conditions are subject to a 12-month waiting period, which is an industry standard.
Kindly note that we have not received any cancellation requests, and no recent debit orders have been processed against your account.
A consultant will be in contact with you to provide further assistance.
Kind regards,
Affinity Health Management Team
We understand your concern regarding the outcome of your authorisation request. Please note that pre-existing conditions are subject to a 12-month waiting period, which is an industry standard.
Kindly note that we have not received any cancellation requests, and no recent debit orders have been processed against your account.
A consultant will be in contact with you to provide further assistance.
Kind regards,
Affinity Health Management Team