Infinity Health Consultant’s Unprofessional Conduct

Company: Infinity Health Date of Incident: 2025/12/09 Consultant Name (as given): Richard

Yesterday I received an outbound call from a consultant at Infinity Health who identified himself as Richard. The conduct I experienced during this call was shockingly unprofessional and offensive. Instead of engaging respectfully, the consultant laughed and told me to “go and stick it where the sun doesn’t shine.” This type of language is not only rude but completely unacceptable from a representative of a company of Infinity Health’s size and reputation. I am aware that Infinity Health records its outbound calls, which means it should be straightforward to identify the consultant responsible. I expect Infinity Health to investigate this matter urgently and issue a formal written apology. This incident raises serious concerns about the standards of professionalism within Infinity Health. Allowing consultants to speak to clients in this manner damages trust and undermines the credibility of the firm. I am posting this complaint publicly to ensure accountability and to warn other consumers about the unacceptable behavior I encountered. I trust Infinity Health will take immediate corrective action and demonstrate that it values its clients and its reputation. Requested Resolution: • Formal written apology from Infinity Health. • Assurance that disciplinary action will be taken against the consultant involved. • Confirmation of steps Infinity Health will implement to prevent such incidents in future.