Inexcusable service from Affinity Health

I had a cardiac arrest and was hospitalised for a triple bypass. I was attended to by CMR and then helicoptered to Groote Schuur hospital. I am now four month post surgery and still Affinity Health has not paid my CMR bill. I send endless emails with no response but automated responses. When I do get an email it lacks the basic communication I am needing. I have asked umteen times for a manager to call me and still I get no response. I am now requested by CMR to settle my bill and claim from Affinity. I have asked Affinity what is happening but nothing. I have asked will my bill be reimbursed but nothing. They just fail to communicate or respond to my issue with them. I'm the client yet they avoid my needs. I'm the patient yet they avoid the basic care of my well being and stress they put me through to sort a simple payment. I am absolutely shocked at this pathetic service. More so the lack of common decency to respond with an answer. You cant even call to get a response its all automated. My brother suggested I write here to get a response or help. As he was the person helping me when I was unable to care for myself. Disgusting Affinity. Disgusting. That I cant even speak to a human being to sort this poor poor service you have. Don't forget to debit me end of the month Affinity OH wait you don't ever miss a debit do you.