Inconvenient service.

Everytime I need to consult my GP I must go through unfavorable processes that change daily. I don't think this is the medical insurance for me.. I'm certainly canceling. You wait for over an hour for assistance and then have an agent demanding your symptoms. I recently spoke to head of complaints about this and I was clear that i am not interested in this kind of service. I have GPz who have my medical history and I dont want to discuss that. I will never use your service again. My cancelation is under way...