1 reviews | Active since Sept 2017
*********** / useless / not trustworthy
i inquired 24/03/17 for medical aid, again requested 19/07 and again again and only on 02/08/17 i was granted the application, after completing this process took about 30min, all details was taken & was going to be covered from 01/09 pending payment, payment did not go thru & i called them twice and they assured me that they received the payment, on 15/09 i was told, no payment was collected and had to pay immediately! how?! again called and asked to have this sorted out, i was told that if i pay today 29/09 i will only have cover from 29/10. or pay September & October to have immediate cover? i asked what would have happened if i was involved in an accident, i would have had my life dependent on this? how does the uselessness, incompetence of them safe me? but i am at fault as i was informed accordingly?? what a joke. i have delt with pleanty of medical aids, this is by far the worst!
Good morning Thalitha
We appreciate you sharing your concerns with us.
Kindly be advised that Affinity Health is a medical insurance policy offering cover for the risk of certain health events in exchange for a premium, subject to conditions and waiting periods.
No receipt of premiums directly qualifies no cover offered to you in any event.
Please note that the onus lies with each member to ensure that all payments are transacted accordingly from their side and received accordingly on our side, as well as the categorical fact that only specific dates may be applicable to the transactions of debit orders, therefore only qualifying insurance cover to be available within the following financial month.
Kindly be alluded to your financial service provider to confirm the above.
Kind regards
Affinity Health Management
Good morning Thalitha
We appreciate you sharing your concerns with us.
Kindly be advised that Affinity Health is a medical insurance policy offering cover for the risk of certain health events in exchange for a premium, subject to conditions and waiting periods.
No receipt of premiums directly qualifies no cover offered to you in any event.
Please note that the onus lies with each member to ensure that all payments are transacted accordingly from their side and received accordingly on our side, as well as the categorical fact that only specific dates may be applicable to the transactions of debit orders, therefore only qualifying insurance cover to be available within the following financial month.
Kindly be alluded to your financial service provider to confirm the above.
Kind regards
Affinity Health Management