1 reviews | Active since Oct 2013
*********** service agent that promises to get back to you then nothing happens!!!
i recently had an interaction with an agent called tremaine, i requested she remove the policy holder and make me the policy holder of which he confirmed with her this is already 2 weeks ago initially she told me she had system errors and that shed call as soon as its back on i then spoke to 3 different agent during the course of 2 weeks who promised to have her call me but still nothing i finally got hold of her today and requested we finalise this and she said shed call me back to confirm and still nothing!!! i am a potential new client and this is the **** service these people are giving me im definitely not gonna be taking cover with them this is beyond disgusting and unnaceptable
Good morning Refilwe
Thank you for bringing this matter to our attention.
Your enduring patience is greatly appreciated.
Please be assured that the relevant agent has been notified, and you will be contacted soon.
Kind regards
Affinity Health Management Team
Good morning Refilwe
Thank you for bringing this matter to our attention.
Your enduring patience is greatly appreciated.
Please be assured that the relevant agent has been notified, and you will be contacted soon.
Kind regards
Affinity Health Management Team
Good morning Refilwe
The matter above refers.
Please be advised that your query has been investigated, and it has been consequently confirmed that you have been conclusively advised by the same agent that a new application must be completed between you and our sales brokerage, as the previous policyholder cancelled the policy in question.
Kindly note that several attempts at contact were made to follow up and advise you accordingly this morning as well as last week, to no avail.
Please feel most welcome to call us on ***and request to speak to the same agent for applicable assistance.
Kind regards
Affinity Health Management Team
Good morning Refilwe
The matter above refers.
Please be advised that your query has been investigated, and it has been consequently confirmed that you have been conclusively advised by the same agent that a new application must be completed between you and our sales brokerage, as the previous policyholder cancelled the policy in question.
Kindly note that several attempts at contact were made to follow up and advise you accordingly this morning as well as last week, to no avail.
Please feel most welcome to call us on ***and request to speak to the same agent for applicable assistance.
Kind regards
Affinity Health Management Team
Good day Refilwe
Thank you for your prompt response.
Please be advised that a query has been sent on your behalf to the relevant agent to contact you on the number submitted here by you.
Kind regards
Affinity Health Management Team
Good day Refilwe
Thank you for your prompt response.
Please be advised that a query has been sent on your behalf to the relevant agent to contact you on the number submitted here by you.
Kind regards
Affinity Health Management Team
Good morning Refilwe
Thank you for your patient understanding and ongoing support.
Please be assured that it is not our intention to cause any distress or inconvenience.
We hereby confirm that other agents have contacted you to assist with the administration of your policy, as requested by you.
Kindly note that a Complaints Officer will be in contact with you soon to discuss the details of your complaint further.
Kind regards
Affinity Health Management Team
Good morning Refilwe
Thank you for your patient understanding and ongoing support.
Please be assured that it is not our intention to cause any distress or inconvenience.
We hereby confirm that other agents have contacted you to assist with the administration of your policy, as requested by you.
Kindly note that a Complaints Officer will be in contact with you soon to discuss the details of your complaint further.
Kind regards
Affinity Health Management Team