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1 reviews | Active since Oct 2022
12 Oct 2022, 07:25
*********** Customer Service
I was with the company for 6 years claim free and fully paid up, when it was an emergency I couldn't use my benefits due to poor customer support *********** telephonic help.
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Affinity Health's replyOfficial
12 Oct 2022, 10:30Dear Ms Bux,
We have received your review which was very concerning to us.
Upon looking further into the complaint received, the following was found:
During our last telephonic interaction with you, you were referred to a GP and you were advised to pay cash for the consultation, as your current plan did not provide cover for out-of-hospital benefits.
You were further advised that should the GP refer you to the hospital, authorization for Casualty or Admission would have been considered after taking into account all clinical factors thereof.
No further communication was received from you regarding any further assistance required.
We trust the above information is found in good order.
Best Regards,
Affinity Health Management Team.
We have received your review which was very concerning to us.
Upon looking further into the complaint received, the following was found:
During our last telephonic interaction with you, you were referred to a GP and you were advised to pay cash for the consultation, as your current plan did not provide cover for out-of-hospital benefits.
You were further advised that should the GP refer you to the hospital, authorization for Casualty or Admission would have been considered after taking into account all clinical factors thereof.
No further communication was received from you regarding any further assistance required.
We trust the above information is found in good order.
Best Regards,
Affinity Health Management Team.
Affinity Health's reply12 Oct 2022, 10:30
Official
Dear Ms Bux,
We have received your review which was very concerning to us.
Upon looking further into the complaint received, the following was found:
During our last telephonic interaction with you, you were referred to a GP and you were advised to pay cash for the consultation, as your current plan did not provide cover for out-of-hospital benefits.
You were further advised that should the GP refer you to the hospital, authorization for Casualty or Admission would have been considered after taking into account all clinical factors thereof.
No further communication was received from you regarding any further assistance required.
We trust the above information is found in good order.
Best Regards,
Affinity Health Management Team.
We have received your review which was very concerning to us.
Upon looking further into the complaint received, the following was found:
During our last telephonic interaction with you, you were referred to a GP and you were advised to pay cash for the consultation, as your current plan did not provide cover for out-of-hospital benefits.
You were further advised that should the GP refer you to the hospital, authorization for Casualty or Admission would have been considered after taking into account all clinical factors thereof.
No further communication was received from you regarding any further assistance required.
We trust the above information is found in good order.
Best Regards,
Affinity Health Management Team.