Incompetence Is the Rule rather than the Exception

I called today a number of times to try and find out which procedures and amounts of procedures I have left on my plan. It's like drawing teeth (pun intended) to get this information! To date no one could assist me. They ask ME what I had done and how long ago!

I thought there would be a database with members details and procedures done to date? I'm put through from one person to the next, told by one he never got a query like this ever before and don't quite know how to assist(!), another asks me a host of questions for 10 minutes, just to put me through to another department, another tells me my policy has been cancelled(???!!!) and I get placed on hold forever and a day just for the call to be cut.

Staff needs SERIOUS TRAINING and you need a database with updated information on your members. I'm seriously considering cancelling.