Inception date not according to our agreement 😩☹️💔

I spoke to 1 of their tell-marketer or consultant on the 28th of April and we got to an agreement and gave my information to open medical aid/insurance with them, she told me that the debit of May will be on the 7th (meaning our policy is starting in May) but the coming months (from June 2024) will be on the 1st, after 2-3days of partnering with them I got a call from another consultant (not the 1 I opened the policy with) and she informed me that they’ll be debiting on the 15th not the 7th but still in the coming months it’s gonna be on the 1st, to my surprise when I receive my medical aid card, it stated “inception date is 1 June” not May and they’ve debuted for May and still gonna debit for June yet according to the card/their system the policy is starting in June so it’s gonna be 2 debits/payments in 1 month yoooh my heart broke 💔 now when I call them they tell me every payment after the 7th is for the next month, they never explained this to me, and I was ready to pay on the 7th but they called and said they’ll debit on the 15th but failed to tell me that things will change, it’s no longer covering for May, I’m so disappointed ☹️ and they are not even bothered or apologetic in anyway, they said they’ll call me to talk it over but they never called it’s 4 days now still waiting for their call, I just wonder how it’s gonna be in the future with they give me such a rough painful welcome