inability to service clients

This company has zero care for its clients and even less ability to give feedback to its clients after a month of wasting over R1000 of air time on consultants who cannot assist you and keep saying they will get the correct department to call you. i still sit in the same position i was a month ago fighting for money owed to me. I have been a member from 2014 and have never had more pathetic service from any-other company as i have had from this company.